Mari Malatka
Corona,CA
Summary
At PREMIER PLUS URGENT CARE, a seasoned Lead Office Administrator streamlined operations and enhanced team productivity through effective leadership and office management. Achievements include developing training materials that expedited onboarding, spearheading cost-saving measures, and boosting employee morale with recognition programs. Skilled in database entry and fostering customer engagement, consistently delivering results that contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Lead Office Administrator
PREMIER PLUS URGENT CARE
Oklahoma City, OK
10.2018 - 12.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Contributed to company growth by assisting in the hiring process, screening candidates and scheduling interviews for managers.
- Developed comprehensive training materials for new hires to facilitate quick onboarding and integration into the team.
- Expedited project completion times by coordinating cross-departmental collaboration on concurrent initiatives.
- Safeguarded sensitive company information through proper document storage practices and adherence to data privacy regulations.
- Improved employee satisfaction, organizing regular team-building events and fostering a positive work environment.
- Maintained a high level of customer service by promptly handling inquiries from clients and vendors via phone, email, or in-person visits.
- Reduced operational costs with diligent budget management and expense tracking.
- Bolstered employee morale with recognition programs that acknowledged outstanding contributions to the organization.
- Optimized office space utilization by designing ergonomic workstation layouts that promoted comfort and productivity among employees.
- Fostered a culture of continuous improvement by soliciting feedback from staff and implementing suggestions for operational enhancements.
- Ensured smooth office operations, addressing maintenance issues promptly and proactively resolving potential problems.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Associate Of Science - Nursing Administration
OCCC
Oklahoma City, OK06.2010
Skills
- Leadership and supervision
- Customer Engagement
- Office Administration
- Office Management
- Database entry
- Telephone reception
- Managing office supply inventory
- Document Scanning
- Mail handling
- Processing expenses
- Billing oversight
- Expense Reporting
- Multitasking Abilities
- Reliability
- Phone and Email Etiquette
Timeline
Lead Office Administrator
PREMIER PLUS URGENT CARE
10.2018 - 12.2023
Associate Of Science - Nursing Administration
OCCC