Celeste Watson
Lawrenceville,GA
Summary
Proven leader in administrative efficiency at Hanger, Inc., enhancing customer satisfaction through expert CRM management and effective problem-solving. Skilled in workflow optimization and organizational leadership, I significantly improved service delivery by leveraging Microsoft Office and verbal communication prowess, ensuring high-quality support and billing accuracy.
Overview
3
3
years of professional experience
Work History
Lead Office Administrator
Hanger,inc
Lawrenceville, GA
10.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Audited customer account information to identify issues and develop solutions.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries over the phone and via email.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Resolved insurance-related issues and discrepancies to prevent claim denials.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Education
Completion of Pre-License Course - Real Estate
Real Estate Resources Academy
Suwanee08-2024
GED -
Gwinnett Techincal College
Lawrenceville01-2014
Skills
- Organizational leadership
- Billing oversight
- CRM expertise
- Verbal communication
- Expert in Microsoft Office
- Database entry
- Administrative support
- Office management
Timeline
Lead Office Administrator
Hanger,inc
10.2021 - Current
Completion of Pre-License Course - Real Estate
Real Estate Resources Academy
GED -
Gwinnett Techincal College