Natasha Wilken

Managed high-volume inbound calls using multiline phone systems, scheduled services, handled customer inquiries, and resolved issues efficiently. Entered and maintained accurate records and service orders, processed payments, handled billing concerns, and perform data entry task. Provided professional customer service in a fast paced office environment. Perform past due calls and collections when necessary.

Provided direct patient support while maintaining confidentiality and HIPAA compliance. Assisted with scheduling routines and coordinating daily care activities. Documented patient information accurately and communicate updates with care teams. Supported patients in a professional and compassionate manner. Delivered long-term patient care with a strong focus on communication and trust. Assisted with daily living activities and monitored health related needs. Maintain detailed records and followed structured care plans.

Checked in patients, verified information, and provided front desk support. Answered phones, scheduled appointments, and assisted with patient flow. Maintained accurate patient records in electronic systems. Coordinated referrals and ensure documentation completeness. Recognized for strong performance and retained beyond internship.