ROSEMARY RIVERA
Bronx
Summary
Dedicated healthcare administrative professional with over 18 years of experience supporting patients, providers, and multidisciplinary teams in fast-paced specialty healthcare practices. Proven expertise in office operations, patient scheduling, insurance coordination, and delivering exceptional customer service. Recognized for improving workflows, resolving patient concerns with professionalism and empathy, and building strong relationships through effective communication and collaboration. Adaptable, detail-oriented, and committed to creating outstanding patient experiences while supporting organizational success. Fluent in English and Spanish.
Overview
20
20
years of professional experience
Work History
OFFICE & TECHNOLOGY MANAGER
SUSAN SIEGEL DDS
New York
01.2007 - Current
- Oversee day-to-day operations for a private dental practice, balancing administrative, financial, and technical duties to ensure smooth and compliant business functions.
- Lead team of three, support front-desk operations, manage inventory and vendor relationships, and serve as the primary liaison for patient scheduling, payments, and recordkeeping.
- Recognized as the go-to team member for problem solving and operational support.
- Coordinated high-volume appointment scheduling with minimal disruptions to ensure patient flow and reduce no-show rates.
- Processed insurance claims and payments with high accuracy while reducing delays and rejected submissions.
- Tracked license renewals, medication supplies, and compliance documents to keep practice audit-ready year-round (HIPAA).
- Trained staff on updated practice protocols, office procedures, and digital record systems to improve team efficiency.
- Managed vendor orders and monitored usage trends to keep supply costs down without service disruption.
ADMINISTRATIVE OFFICE ASSISTANT
JAMES Y. SU ORAL SURGEON
New York
01.2012 - 12.2012
- Coordinated front desk and back-office operations for busy oral surgery practice, ensuring efficient patient flow.
- Facilitated patient intake, equipment cleaning, and post-op coordination, adapting quickly to new tools and procedures in fast-paced clinical environment.
- Answered multi-line phones, welcomed patients, and processed payments to ensure smooth office flow.
- Oversaw management of $1K budget for office supplies and equipment.
- Independently learned surgical instruments and protocols in a specialized oral surgery setting, earning commendation from the surgeon for initiative and rapid adaptability.
Education
High School - Elements and E4D Dentist System Certification
THEODORE ROOSEVELT HIGH SCHOOL
BRONXSkills
Healthcare Administration
Office Operations Management
Patient Experience & Customer Service
Client Success
Team Leadership & Staff Training
Insurance Verification & Claims Processing
Medical & Dental Records Management
Treatment Coordination
Appointment Scheduling & Care Coordination
HIPAA Compliance
Workflow & Process Improvement
Cross-Functional Collaboration
Vendor & Inventory Management
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Microsoft Teams
SharePoint
SoftDent
Problem Solving & Conflict Resolution
Bilingual: English & Spanish
Personal Information
Title: ADMINISTRATION MANAGEMENT LEADER
Notable Career Achievements
- Mastered new digital systems in under 48 hours to support smooth office operations without formal training.
- Resolved front-office technology issues independently to minimize downtime and avoid workflow disruption.
- Updated records systems and improved document control to strengthen compliance with regulatory standards.
- Managed monthly supply orders within budget and eliminated waste through precise inventory oversight.
- Learned insurance and office systems without guidance to speed up claim processing and improve efficiency.
Timeline
ADMINISTRATIVE OFFICE ASSISTANT
JAMES Y. SU ORAL SURGEON
01.2012 - 12.2012
OFFICE & TECHNOLOGY MANAGER
SUSAN SIEGEL DDS
01.2007 - Current
High School - Elements and E4D Dentist System Certification
THEODORE ROOSEVELT HIGH SCHOOL