Rosemary Russell

Thomas and Sons Distributors

10.2010 - 06.2025

Coordinated dispatch schedules to optimize delivery routes and reduce transit times.
Managed customer inquiries and complaints, ensuring high levels of service satisfaction.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Answered phone calls and responded to customer emails.
Scheduled and organized delivery routes.
Scheduled deliveries and pickups according to customer needs.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Assisted in resolving customer complaints and grievances.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Communicated with customers to provide delivery updates and resolution.
Utilized customer feedback to improve customer service.