Rosemary VanBergen
Hudson,WI
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Landscape Designer - Owner
PLANT IMPRESSIONS
10.2006 - 01.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Rendered designs with manual and computer-aided methods.
- Consulted with customers and analyzed locations to develop concepts.
- Provided follow-up appointments with clients to confirm finished projects met expectations.
- Created and implemented variety of landscaping designs based upon residential and commercial customer specifications and budget.
Certified Landscape Designer - Assistant Manager
STAR NURSERY
09.2004 - 09.2006
- Created and implemented variety of landscaping designs based on residential and commercial customer specifications, climate, location, and budget.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Consulted with customers and analyzed locations to develop concepts.
- Identified existing plant material and edited landscape intuitively.
- Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
- Created concept designs and estimated projects for residential and commercial customers.
Lead Flight Attendant
TRANSMERIDIAN AIRLINES
07.2003 - 08.2004
- Ensured safety and comfort of customers onboard aircraft.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Landscape Designer/ Nursery Professional
WESTURF NURSERY
02.1999 - 06.2003
- Managed accounts receivable for over 150 active clients and maintained accurate records for $2 million in annual revenue
- Contacted an average of 30 clients per week for payment follow-ups
- Reduced average days sales outstanding (DSO) from 45 to 35 days in the first six months
- Conducted bi-weekly audits of more than 500 receipts to identify and correct misclassified payments
- Rendered designs with manual and computer-aided methods.
- Consulted with customers and analyzed locations to develop concepts.
- Completed special projects such as recreational designs and site rehabilitations.
- Provided follow-up appointments with clients to confirm finished projects met expectations.
- Assisted contractors and land developers with technical questions regarding city landscape standards.
- Created and implemented variety of landscaping designs based upon residential and commercial customer specifications and budget.
- Identified existing plant material and edited landscape intuitively.
- Worked closely with clients in materials and plantings selection and made suggestions on best options for environment.
- Created concept designs and estimated projects for residential and commercial customers.
Nursery Professional
TERRA PRODUCTS
03.1994 - 11.1996
- · Responsible for customer service, garden center management.
Education
Certified Nursery Advisor - Landscape Design
UNLV
Las Vegas, NV12-2005
Certified Flight Attendant - Flight Attendant
Delta Training Facility
Atlanta, GA07-2003
Associate of Science - Holistic Studies
Center For Holistic Studies
Modesto, CA03-2002
Skills
- Cross-functional collaboration
- Financial concept translation
- Fixed asset management
- Microsoft Excel, Oracle NetSuite, Sage 50, QuickBooks
- Multi-state tax filing
- Regulatory adaptability
Certification
QuickBooks Certified User Online
Timeline
Landscape Designer - Owner
PLANT IMPRESSIONS
10.2006 - 01.2020
Certified Landscape Designer - Assistant Manager
STAR NURSERY
09.2004 - 09.2006
Lead Flight Attendant
TRANSMERIDIAN AIRLINES
07.2003 - 08.2004
Landscape Designer/ Nursery Professional
WESTURF NURSERY
02.1999 - 06.2003
Nursery Professional
TERRA PRODUCTS
03.1994 - 11.1996
Certified Nursery Advisor - Landscape Design
UNLV
Certified Flight Attendant - Flight Attendant
Delta Training Facility
Associate of Science - Holistic Studies
Center For Holistic Studies