Melissa Reid
Summary
Relationship driven professional with experience in inside sales, team leadership, and high volume customer facing environments. Known for building trust, solving problems quickly, and consistently exceeding performance goals.
With a strong foundation in goal attainment and operational execution, I’m eager to transition into SaaS and helping drive growth while delivering exceptional customer experiences.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Owner
Mels Stud Co.
American Fork
11.2023 - Current
- Expertly performed hollow needle piercings, ensuring compliance with industry safety standards and enhancing client satisfaction.
- Developed and implemented efficient procedures for client consultations, significantly improving the overall client experience.
Director of Operations
Tucker Lawn Care
Lindon
02.2017 - Current
- Led day-to-day operations, overseeing crew scheduling, job execution, quality control, and customer satisfaction.
- Managed and trained a team of 10+ field employees, driving accountability, efficiency, and performance standards.
- Coordinated all equipment logistics and material deliveries to ensure on-time project completion.
- Implemented streamlined routing and scheduling processes that reduced downtime and increased daily job capacity.
- Served as primary point of contact for clients, resolving issues quickly and maintaining high retention rates.
Inside Sales Representative
Vivint
Provo
01.2016 - 01.2017
- Consistently achieved 100%+ of monthly and quarterly sales quota on a high-volume inside sales team.
- Ranked among top-performing reps based on deals booked, close rate, and conversion metrics.
- Managed full sales cycle from inbound/outbound lead qualification through close.
- Maintained strong pipeline management and forecasting accuracy.
Dental Assistant
Timpanogos Pediatric Dentistry
American Fork
08.2015 - 12.2015
- Assisted dentist chairside during a wide range of procedures, ensuring efficient workflow and patient comfort.
- Prepared treatment rooms, sterilized instruments, and maintained strict infection control standards.
- Took and processed digital X-rays and maintained accurate patient records.
- Educated patients on post-procedure care and treatment plans, improving compliance and satisfaction
- Helped reduce patient anxiety by creating a calm, supportive experience during procedures.
Education
Pleasant Grove High School
Pleasant Grove, UTSkills
- Outbound Prospecting & Lead Qualification
- Pipeline Management & CRM Proficiency
- Consistent Quota Achievement (100% Performance)
- Consultative Selling & Objection Handling
- Customer Relationship Management
- Account Retention & Expansion Support
- Cross-Functional Collaboration
- Process Optimization & Workflow Efficiency
- Data-Driven Performance Tracking
- High-Volume Activity Management
- Strong Verbal & Written Communication
- Results-Driven & Coachable Mindset
Timeline
Owner
Mels Stud Co.
11.2023 - Current
Director of Operations
Tucker Lawn Care
02.2017 - Current
Inside Sales Representative
Vivint
01.2016 - 01.2017
Dental Assistant
Timpanogos Pediatric Dentistry
08.2015 - 12.2015
Pleasant Grove High School