Rosemary Venegas
Denver
Summary
Experienced professional with a strong background in customer interactions and service solutions. Exceptional skills in conflict resolution, communication, and problem-solving ensuring customer satisfaction and loyalty. Collaborative and adaptable while prioritizing efficient and empathetic service to achieve desired outcomes in customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Processor
Nordstrom
10.2023 - Current
- Implemented safety protocols to minimize workplace accidents and maintain a safe working environment.
- Collaborated with cross-functional teams to improve overall supply chain performance and coordination.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Helped train new employees in safe practices and company procedures.
Operations Manager
Raising Cane's
04.2021 - 10.2021
- Ensured every shift met KPI's such as daily goals, time reports, and sales.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Maintained Restaurant Performance Standards (RPS) assessment(s) by delegating daily/weekly cleaning opportunities for overall restaurant image.
- Fostered a cross functional team culture between crew members and shift managers to encourage positive growth and efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager
Raising Cane's
03.2020 - 04.2021
- Facilitated operational responsibilities for AM/PM tasks including: truck ordering, daily/weekly updates, End of Shift (EOS) reports, training sessions and inventory.
- Planned and led team discussions to review business results and communicate new and ongoing priorities.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Upheld company standards and compliance requirements for restaurant operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Kitchen Manager
Chick-fil-A
06.2018 - 11.2019
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Boosted team morale and performance through effective leadership and training programs.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Store Associate
In-N-Out Burger
11.2011 - 07.2016
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Developed strong rapport with customers and created positive impression of business.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Verified all food safety procedures by following company policy and health and sanitation regulations.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
01.2015
High School Diploma -
Grand Prairie High School
Grand Prairie, TX06.2011
Skills
- Project Management
- Time Management
- Client Relations Management
- Data Analysis
- Adaptability
- Process Streamlining
- Problem-Solving / Critical Thinking
- Effective Communication
- MS Office / Google Workspace / Excel
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Certification
- Business Analytics Science Certification, University of Denver - 2025
- Certification of Internship Completion, KOBOOM, Inc - 2022
Timeline
Logistics Processor
Nordstrom
10.2023 - Current
Operations Manager
Raising Cane's
04.2021 - 10.2021
Shift Manager
Raising Cane's
03.2020 - 04.2021
Kitchen Manager
Chick-fil-A
06.2018 - 11.2019
Store Associate
In-N-Out Burger
11.2011 - 07.2016
High School Diploma -
Grand Prairie High School
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
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