Rosemay Diego
Pahrump,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Albertsons
02.2024 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Customer Service Representative
Sheri's Ranch
07.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Scheduled, coordinated and confirmed appointments and emails.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cocktail Server
Golden Enterainment
07.2019 - 07.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05.2017
Skills
Customer Service
Time Management
Telephone Etiquette
Speed and Efficiency
Efficient multitasking
Languages
English
Full Professional
Timeline
Overnight Stocker
Albertsons
02.2024 - Current
Customer Service Representative
Sheri's Ranch
07.2021 - 08.2023
Cocktail Server
Golden Enterainment
07.2019 - 07.2020
High School Diploma -
Pahrump Valley High School
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