Rose Michelle Kersaint
Tamarac,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Logistics Coordinator
Cigar Flair
Port Au Prince, Haiti
11.2022 - Current
- Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Developed relationships with vendors to ensure timely delivery of goods.
- Responded promptly to customer inquiries regarding order status or delivery issues.
Merchandising and Promotion Coordinator
Sodipal SA
Port Au Prince, Haiti
10.2017 - 09.2022
- Offered support in preparing and implementing promotional endeavors.
- Assist in the implementation of merchandising standards.
- Control and ensure that damaged and expired products are removed from the market.
- Managed communication between sales agents and client locations for resolution of expired or damaged products.
- Directly negotiate transaction agreements with key clients, strategically placing products in accessible market locations.
- Nurtured strategic partnerships with vital point-of-sale personnel, enhancing overall business prospects.
- Leveraged strong interpersonal skills to foster positive and long-lasting relationships with 20+ clients, providing exceptional customer service
- Achieved company’s sales objectives by understanding customer requirements.
- Demonstrated consistent success in achieving objectives.
Senior Retail Training Executive
Unigestion Holding SA, DIGICEL
Port Au Prince , Haiti
06.2010 - 09.2017
- Created comprehensive training modules aligned with the specific requirements of organizations and individuals to enhance their soft skills, motivation levels, selling abilities, and overall personality development.
- Organized and released training schedules in alignment with programs determined through the training needs assessment process.
- Delivered informative reports to management highlighting training updates and performance concerns related to participants.
- Created innovative learning materials and manuals that supported the execution of planned training activities and objectives, facilitating the timely delivery of training programs.
- Implemented efficient protocols for organizing and managing comprehensive training documentation.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
Digiceltive
Unigestion Holding SA, Digicel
Port Au Prince, Haiti
12.2007 - 06.2010
- Conducted objective-focused audits on incoming and outgoing calls.
- Audited calls based on various sources' criteria.
- Delivered valuable assistance in identifying and strengthening weak points for agents in need of enhancement.
- Facilitated clear comprehension of audits through calibration exercises with team members and supervisors.
- Oversaw the punctual submission of weekly/monthly call reports and maintained a high level of overall call center performance.
Customer Care Representative
Unigestion Holding SA, Digicel
Port Au Prince, Haiti
05.2006 - 12.2007
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Provided professional and courteous customer service by answering inquiries and resolving issues.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Obtained essential skills and in-depth knowledge of products and tools to effectively evaluate and meet customer requirements.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Identified opportunities to upsell additional services when appropriate.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Provided training support for new hires related to customer service processes and procedures.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Gathered customer feedback to suggest improvements for products and services.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
Certifications - RBT
Rethink BH
Florida City, FL09-2023
High School Diploma -
UnigestionUnigestionUnigestionCours Prives Edme
Port Au Prince, Haiti06-2004
Skills
- Data entry
- Leadership/communication skills
- Excellent customer service skills
- Problem-solving abilities
- Negotiation Skills
- Teamwork and Professionalism
- MS Office skills
- Motivational Skills
- Attention to Detail
- Time Management
Languages
English
Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Logistics Coordinator
Cigar Flair
11.2022 - Current
Merchandising and Promotion Coordinator
Sodipal SA
10.2017 - 09.2022
Senior Retail Training Executive
Unigestion Holding SA, DIGICEL
06.2010 - 09.2017
Digiceltive
Unigestion Holding SA, Digicel
12.2007 - 06.2010
Customer Care Representative
Unigestion Holding SA, Digicel
05.2006 - 12.2007
Certifications - RBT
Rethink BH
High School Diploma -
UnigestionUnigestionUnigestionCours Prives Edme
Similar Profiles
Aaron IsraelAaron Israel
Tutor Mentor at Mark FlairTutor Mentor at Mark Flair
Rakshit PatelRakshit Patel
Flight Dispatcher 705-Airline Ops at Flair AirlinesFlight Dispatcher 705-Airline Ops at Flair Airlines
Bryce HeltonBryce Helton
Sushi Helper at Geisha Sushi With A FlairSushi Helper at Geisha Sushi With A Flair
Lori S. BergerLori S. Berger
Legal Word Processor at CONROY SIMBERGLegal Word Processor at CONROY SIMBERG
Carlos Manuel Nunez PichardoCarlos Manuel Nunez Pichardo
Technician II at Toshina Business SolutionsTechnician II at Toshina Business Solutions