Jeanette Rivera
Bronx,NY
Summary
I'm dedicated to providing exceptional customer service. Motivated to maintain satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed in meeting their expectations.
Overview
29
29
years of professional experience
Work History
Logistics Coordinator
Smartsign.com
Brooklyn, NY
04.2019 - 07.2025
- Coordinated daily shipping of company and Amazon orders, achieving on-time and accurate deliveries.
- Managed receipt and inspection of incoming deliveries, ensuring inventory accuracy and minimizing discrepancies.
- Quoted international shipping rates and arranged cross-border shipments in compliance with regulations.
- Streamlined handling of customer returns and return-to-sender packages to enhance customer satisfaction.
- Communicated daily with Sales and Customer Service teams via email to resolve logistics issues and prioritize urgent orders.
Visual Merchandising Associate
Macy's
Stamford, CT
10.2004 - 02.2018
- Executed visual merchandising standards in store displays.
- Enhanced brand visibility through the strategic creation of store signings and attractive backdrops.
- Assisted in compiling merchandising trend reports to inform strategic decisions.
- Created and executed store signings and backdrops to elevate brand presentation.
- Trained and developed new staff to promote company image.
Domestic Engineer
Crown Maintenance Inc
Norwalk, CT
01.2006 - 01.2009
- Cleaned and sanitized restrooms, kitchens, and high-touch surfaces.
- Organized and stocked cleaning carts and supply areas to ensure efficient access to materials.
- Restocked essential supplies such as toiletries, paper goods, and cleaning materials.
- Operated cleaning equipment safely (vacuums, floor machines, steamers).
- Completed deep-cleaning projects such as carpet cleaning and window washing.
- Consistently delivered high-quality cleaning services within assigned timeframes, enhancing overall cleanliness.
- Reported maintenance issues, safety hazards, or damaged equipment to management.
- Provided courteous service to staff and guests, contributing to a welcoming environment.
Call Center Representative
Adecco/Pitney Bowes
Stamford, CT
10.2002 - 02.2003
- Assisted clients in resetting postage meters to ensure proper functionality.
- Resolved billing inquiries and waived fees to enhance customer satisfaction.
- Assisted clients with resetting postage meters.
- Corrected credit increase applications and billing statements to maintain accurate account records.
- Fixed credit increase applications and billing statements.
Administrative Assistant/ Mailroom Clerk
Random House Inc
New York, NY
02.2001 - 03.2002
- Generated invoices for courier transactions of overnight and messenger packages.
- Coordinated and organized courier reports for easy access.
- Sorted, addressed, and distributed mail to appropriate departments.
- Managed daily call volume to assist customers effectively.
Mailroom Clerk/Customer Service Rep
Pitney Bowes/Bantam Double Dell
New York, NY
01.1997 - 01.2001
- Coordinated messenger pickups and deliveries to ensure timely distribution of packages.
- Guided messengers to various department floors to ensure timely delivery of packages.
- Recorded data and sent billing reports to accounts payable for accurate financial tracking.
- Entered data and emailed billing reports to accounts payable.
- Acquired customer service certificate to enhance skills and knowledge.
Education
FedCap
New York, NYCertified Home Health Aide - Home Health Aide Training
FedCap
New York, NYSkills
- Logistics Coordinator Experience
- Communication Skills
- Order Processing, Shipping & Receiving Knowledge
- Inventory Management
- Customer Returns & Complaint Resolution
- Excellent Customer Service
- Cross-functional Collaboration
- Problem-solving
- Data entry
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Administrative Experience
- Record Keeping
- Data Entry
- Mail Sorting
- Call Center Experience
- Teamwork and leadership
- Work Well Under Pressure
- Adaptability
- Time Management
- Task Prioritization
- Conflict Management & Resolution
- Implementation Skills Manage Strategies
- Ability To Multi-task
- Attention To Detail
- Order processing
Timeline
Logistics Coordinator
Smartsign.com
04.2019 - 07.2025
Domestic Engineer
Crown Maintenance Inc
01.2006 - 01.2009
Visual Merchandising Associate
Macy's
10.2004 - 02.2018
Call Center Representative
Adecco/Pitney Bowes
10.2002 - 02.2003
Administrative Assistant/ Mailroom Clerk
Random House Inc
02.2001 - 03.2002
Mailroom Clerk/Customer Service Rep
Pitney Bowes/Bantam Double Dell
01.1997 - 01.2001
FedCap
Certified Home Health Aide - Home Health Aide Training
FedCap