Rose N Jean Charles
Boynton Beach,FL
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Hostess
Blanco, tequila & Taco
Houston, TX
11.2023 - 12.2023
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Provided menus to customers and answered questions regarding menu items.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Resolved any customer complaints or issues quickly and professionally.
Server
Twin Peaks
Houston, TX
09.2023 - 12.2023
- Maintained records of transactions made during shift as required by law or company policy.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
North Italia
Hostess
Houston, TX
07.2023 - 11.2023
- Answered phones promptly to record and confirm reservations.
- Informed patrons of establishment specials and promotions.
- Assisted with setting up banquet rooms for special events.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Server
The Office Delray
Delray Beach, FL
11.2021 - 06.2023
- Trained new employees on restaurant procedures and plating techniques.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Huntley P Christie High School
The Bahamas 11.2018
Skills
- Complaint Handling
- Server Support
- Customer Service
- Event Planning
- Order Management
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Food Running
- POS Operation
- Suggestive Selling
- Food Station Setup
- Dining Customer Service
- Menu Presentation
- Sales Expertise
- Food Safety Understanding
- Menu Memorization
- Menu Knowledge
- High-Volume Dining
Timeline
Hostess
Blanco, tequila & Taco
11.2023 - 12.2023
Server
Twin Peaks
09.2023 - 12.2023
North Italia
Hostess
07.2023 - 11.2023
Server
The Office Delray
11.2021 - 06.2023
High School Diploma -
Huntley P Christie High School
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