Rosa Scottodifrega
Englishtown
Summary
Dependable office assistant and manager, successful at providing fast, high-quality customer service to guests in different settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with clients, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server
Tio Taco + Tequila Bar
03.2021 - Current
- Worked with POS system to place orders and manage bills.
- Trained staff at 2 locations to ensure consistent service and exceptional customer experience.
- Coordinate with up to 8 staff members to ensure customer needs are met and daily tasks are completed.
Manager
Attilio’s Pizzeria And Ristorante
01.2016 - Current
- Onboarded approximately 25 new employees and cross-trained existing employees to maximize team agility and performance, resulting in an increase in order accuracy and order preparation.
- Reconciled cash and credit card transactions in excess of $5,000 to maintain accurate records.
- Promoted positive atmosphere and ability to guarantee each customer received exceptional food and service.
- Managed social media and other marketing platforms which resulted in an increase in customer acquisition and sales growth.
Office Manager
Scrubber Repair Tech
11.2022 - 04.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and stocking, and monitored receiving shipments.
- Optimized organizational systems for payment collections, invoices, and deposits.
- Established workflow processes and monitored daily productivity.
Education
Associate Degree in Nursing - Nursing
Brookdale Community College
Lincroft, NJ12.2025
Certification - Patient Care Technician
Brookdale Community College
Lincroft, NJ02.2023
Skills
- Conflict Resolution Techniques
- Hiring and Training
- Database Organization
- Labor and Food Cost Control
- Marketing and Advertising
- Guest Relations Management
Timeline
Office Manager
Scrubber Repair Tech
11.2022 - 04.2023
Server
Tio Taco + Tequila Bar
03.2021 - Current
Manager
Attilio’s Pizzeria And Ristorante
01.2016 - Current
Associate Degree in Nursing - Nursing
Brookdale Community College
Certification - Patient Care Technician
Brookdale Community College
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