Angel Rodriguez
Loveland,OH
Summary
Adaptable professional with a versatile background in customer service and operations management. Strong conflict resolution skills contribute to enhanced team dynamics and improved guest experiences.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden Restaurant
Fairfield, OH
07.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Accurately processed orders and communicated with kitchen staff for timely meal delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed training materials and resources to enhance onboarding processes.
- Implemented best practices for food safety and sanitation compliance.
- Conducted regular performance evaluations to assess server competencies.
- Mentored junior staff, fostering teamwork and enhancing service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Warehouse Forklift Operator
Hilco Vision
Fairfield, OH
11.2024 - 08.2025
- Operated forklifts to efficiently transport materials within warehouse environment.
- Conducted regular inspections and maintenance on equipment to ensure operational safety.
- Collaborated with team members to optimize inventory management processes and workflows.
- Loaded and unloaded shipments, verifying accuracy of incoming and outgoing orders.
- Maintained accurate inventory records using warehouse management systems.
- Trained new hires on forklift operation and safety protocols effectively.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Restaurant Manager
Carrabba' Italia Grill
Crestview Hills
02.2022 - 03.2025
- Oversaw daily restaurant operations, ensuring consistent service quality and adherence to standards.
- Trained and mentored staff in customer service excellence and operational procedures.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed staff scheduling strategies, enhancing team efficiency during peak hours.
- Coordinated promotional events, driving customer engagement and increasing revenue streams.
- Analyzed customer feedback to refine menu offerings and improve overall dining experience.
- Monitored compliance with health and safety regulations, promoting a safe dining environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
To-Go Server
Carrabba's Restaurant
Crestview Hills
08.2021 - 02.2022
- Delivered exceptional customer service in fast-paced environment.
- Managed accurate order processing and meal preparation for takeout.
- Ensured timely communication between kitchen and front-of-house staff.
- Trained new employees on restaurant procedures and service standards.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Warehouse Forklift Operator
Ups Birkenstock
Hebron, KY
07.2020 - 08.2021
- Implemented best practices for storage organization, enhancing overall warehouse efficiency.
- Trained new employees on safe forklift operation and proper handling techniques.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Assisted in developing safety protocols that reduced workplace incidents and improved compliance.
- Monitored stock levels, reporting discrepancies promptly to maintain inventory accuracy.
Warehouse Worker
FedEx
Hebron, KY
01.2018 - 07.2020
- Operated material handling equipment to efficiently move packages within warehouse.
- Coordinated package sorting and distribution to streamline shipping processes.
- Maintained accurate inventory records through regular cycle counts and audits.
- Implemented safety procedures to minimize accidents and ensure compliance with regulations.
- Trained new employees on warehouse protocols and operational best practices.
Sales Associate
Lowes Home Improvement Center
Alexandria, KY
05.2016 - 01.2018
- Assisted customers with product selection and provided expert advice on home improvement solutions.
- Maintained knowledge of current promotions, sales events, and inventory management systems.
- Demonstrated effective communication skills while resolving customer inquiries and complaints promptly.
- Collaborated with team members to achieve sales targets and improve store performance.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Monitored stock levels and assisted in inventory replenishment to maintain optimal product availability.
Education
No Degree - Biology, Business
Thomas More University
Crestview Hills, Ky2020
High School Diploma -
Grant County High School
Grant County, Ky05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Sales techniques
- Team management
- Inventory control and record keeping
- Staff management
- Operations management
- Point of sale (POS) system operation
- Shift management
- Complaint resolution
- Customer loyalty
- Adaptable
- Employee retention
- Schedule coordination
- Recruitment
- Conflict resolution techniques
- Regulatory compliance
- Order delivery practices
- Data entry
- Computer skills
- Calm under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Server
Olive Garden Restaurant
07.2025 - Current
Warehouse Forklift Operator
Hilco Vision
11.2024 - 08.2025
Restaurant Manager
Carrabba' Italia Grill
02.2022 - 03.2025
To-Go Server
Carrabba's Restaurant
08.2021 - 02.2022
Warehouse Forklift Operator
Ups Birkenstock
07.2020 - 08.2021
Warehouse Worker
FedEx
01.2018 - 07.2020
Sales Associate
Lowes Home Improvement Center
05.2016 - 01.2018
No Degree - Biology, Business
Thomas More University
High School Diploma -
Grant County High School