Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Mikaila Faapito

Rowland Heights,CA

Summary

Dedicated student interested in applying excellent communication and interpersonal skills to current field of study. Knowledgeable in data entry and handling money. Can quickly memorize product details and build customer relationships. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Olive Garden
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Shift Supervisor

Urban Plates Restaurant
03.2022 - 11.2023
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.
  • Checked orders for quality and completeness.

Barista Shift Supervisor

Brewberry Cafe
08.2021 - 12.2021
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Team Member

Five Guys
01.2020 - 08.2021
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Initiated inventory control measures to sustain stock levels.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Upheld high standards of productivity and quality in operations.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Processed and retrieved customer special orders.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.

Education

Associate of Arts - Research Psychology

Fullerton College
Fullerton, CA
05.2023

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
07.2020

Skills

  • Strong work ethic

  • Exceptional customer service

  • Strong verbal and written communication

  • Training and mentoring

  • Conflict resolution

  • Guest relations management

  • Sales and upselling

  • Staff management

  • Conflict resolution techniques

  • Inventory control and record keeping

Affiliations

  • Annual IB Exhibition Mentor
  • Outstanding Student Award
  • Top Sales Server

Certification

  • CPR certification
  • Alcohol handling Certified
  • Food Handlers Certified

Accomplishments

  • Consistently maintained high customer satisfaction ratings
  • Promoted from Urban Plates cashier to Shift Lead, in less than 12-months
  • Promoted to Shift Lead due to persistence and reliability that achieved the success of the Sunnyvale store
  • Consistently exceeded sales goals, simultaneously landing at the top of sales reports
  • Ranked as top sales professional server for upselling
  • Invariably received positive customer input regarding the provided customer service


Timeline

Server

Olive Garden
11.2023 - Current

Shift Supervisor

Urban Plates Restaurant
03.2022 - 11.2023

Barista Shift Supervisor

Brewberry Cafe
08.2021 - 12.2021

Team Member

Five Guys
01.2020 - 08.2021

High School Diploma -

John A. Rowland High School

Associate of Arts - Research Psychology

Fullerton College

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Mikaila Faapito