Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Bre'Ana Rapattoni

Shreveport,LA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing agent position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Server

Strawn's Eat Shop
02.2023 - Current
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Demonstrated knowledge and applied proper food handling standards.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Managed multiple tasks in high-volume environment.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained cleanliness and food safety standards according to internal and federal regulations.
  • Prepared and served special orders to individuals with food allergies or special diets.
  • Coordinated and served food and beverages at community events for over 50 people.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Administrative Assistant

Ezra Henderson Insurance Solutions
09.2021 - 03.2023
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Created and maintained databases to track and record customer data.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Executed record filing system to improve document organization and management.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Demonstrated proficiencies in telephone, email, and fax within high volume environment.

Car Salesperson

Gregg Orr Nissan
06.2021 - 04.2022
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered telephone and email inquiries from potential customers.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Developed strong rapport with customers and created positive impression of business.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Prepared purchased vehicles and completed final delivery checks.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Responded to customer enquiries via telephone and email.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Server

8oz Burger Bar
05.2020 - 03.2021
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.

Server

Monjunis Cafe
06.2019 - 05.2020
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.

Server

Shane's Seafood & BBQ
03.2018 - 05.2018
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Inspected dishes and utensils for cleanliness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Southwood Highschool
9000 Walker Rd, Shreveport LA 71118
05.2019

Skills

  • Suggestive selling
  • Customer Service and Assistance
  • Team Collaboration
  • Appointment Scheduling
  • Persuasive Communication Style
  • Market Understanding
  • Conflict Mediation
  • Closing Sales
  • Telephone Etiquette
  • Conflict Resolution Techniques
  • Customer and Client Relations
  • Time Management

Timeline

Server

Strawn's Eat Shop
02.2023 - Current

Administrative Assistant

Ezra Henderson Insurance Solutions
09.2021 - 03.2023

Car Salesperson

Gregg Orr Nissan
06.2021 - 04.2022

Server

8oz Burger Bar
05.2020 - 03.2021

Server

Monjunis Cafe
06.2019 - 05.2020

Server

Shane's Seafood & BBQ
03.2018 - 05.2018

High School Diploma -

Southwood Highschool

Similar Profiles

CREATE PROFILE
Bre'Ana Rapattoni