Anne Rose Cherenfant
19815 NE 14th Avenue ,FL
Summary
As a dynamic Store Manager at Family Dollar, I spearheaded initiatives that significantly enhanced sales productivity and customer satisfaction. Leveraging expert problem-solving and outstanding communication skills, I led my team to exceed sales goals through strategic planning and effective inventory management. My approach resulted in a welcoming store environment, fostering repeat business and achieving notable sales growth.
Overview
12
12
years of professional experience
Work History
Store Manager
Family Dollar
Miami, FL
06.2013 - Current
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales data for strategic planning and resource allocation.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
North Miami Senior High School
Miami, FLSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Supply ordering
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
Languages
English
Creole
Spanish
Timeline
Store Manager
Family Dollar
06.2013 - Current
High School Diploma -
North Miami Senior High School