ROSETTA JOHNSON
Owings,MD
Summary
Dedicated professional committed to driving operational efficiency and reducing costs. Strong leadership skills and ability to solve complex problems. Focus on streamlining operations, utilizing independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
24
24
years of professional experience
Work History
Consultant
Top Stack Group
Baltimore, MD
11.2023 - Current
AP Specialist
Stroud Group
Baltimore, MD
03.2023 - 11.2023
- Generate and send accurate and timely invoices to clients
- Verify billing data to ensure completeness and accuracy
- Collaborate with the sales and service teams to resolve any billing discrepancies
- Process payments and track outstanding balances
- Assist in the preparation of financial reports related to billing
- Respond to client inquiries and provide excellent customer service.
Business Manager
Johnsons Enterprise LLC.
Owings Mills, MD
10.2022 - 02.2023
- Introduced new methods, practices, and systems to reduce turnaround time
- Interacted well with customers to build connections and nurture relationships
- Demonstrated product presentations to showcase features, benefits, and value
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Collections Agent/Customer Service Specialist
Lexus Financial Service
Owings Mills, MD
09.2007 - 07.2022
- Assist in proactively identifying and resolving data discrepancies
- Collaborate with accounting on month-end close process and related analysis
- Handled customers' financial breakdown for payments, in regard to principal and interest
- Monitored outstanding invoices and performed collections duties.
Office Assistant/Intake Coordinator
Saiontz, Kirk and Miles
Baltimore, MD
09.2000 - 08.2005
- Entered referrals into appropriate system database
- Trained and supervised new intake staff to deliver high-quality client care
- Maintained scheduling and appointments for staff and management.
Billing Analyst
FullBloom
AP/Billing
WGSN
Billing Specialist
Flywheel Digital
Education
B.A - Human Resources, Business Management
Strayer University
Washington, DC08.2007
AA - Business Administration and Management
Strayer University
Washington, DC07.2000
High School Diploma -
Sought Out Redeemed Christian School
Baltimore, MD07.1989
Skills
- Policy and Procedure Implementation
- Business Growth
- Human Resources Administration
- Recruiting and Training
- Employee Performance Management
- Project Management
- Customer Service and Assistance
- Transportation Regulations
- Risk and Mitigation Analysis
- Strategic Planning
- Operations Management
Timeline
Consultant
Top Stack Group
11.2023 - Current
AP Specialist
Stroud Group
03.2023 - 11.2023
Business Manager
Johnsons Enterprise LLC.
10.2022 - 02.2023
Collections Agent/Customer Service Specialist
Lexus Financial Service
09.2007 - 07.2022
Office Assistant/Intake Coordinator
Saiontz, Kirk and Miles
09.2000 - 08.2005
Billing Analyst
FullBloom
AP/Billing
WGSN
Billing Specialist
Flywheel Digital
B.A - Human Resources, Business Management
Strayer University
AA - Business Administration and Management
Strayer University
High School Diploma -
Sought Out Redeemed Christian School
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