Writing,Directing & humanity work ,
Rosetta Johnson
Owings Mills,Maryland
Summary
Experienced customer support professional with a strong background in coding and billing seeking opportunities to utilize exceptional communication, organizational, and technical skills in fast-paced environments. Proven ability to provide excellent customer service while efficiently resolving complex issues. Skilled at multitasking and prioritizing tasks to meet deadlines and exceed expectations. Committed to delivering outstanding results and contributing to team success.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Flywheel Digital
03.2023 - Current
- Collaborate with the sales and service teams to resolve any billing discrepancies
- Communicate with admissions staff regarding upcoming assessments
- Assist in the preparation of financial reports related to billing
- Explaining customers EOB and sending them out via mail or email.
Call center billing Manager
University Of Maryland Family Medicine
10.2022 - 02.2023
- Posting Medicaid & Medicare remittance, entering diagnosis as received from client
- Reading and interpreting an EOB (Explanation of Benefits)
- Takes appropriate action to resolve all insurance, bad debt, and/or selfpay unpaid balance
- Provided exceptional internal/external customer service to staff and patients
- Reduced financial inconsistencies while assessing and verifying invoices and medical reports.
Call Center
Lexus Financial Service
09.2007 - 07.2022
- Ability to plan, review, supervise, and inspect the work of others
- Knowledge of call center operations claims and/or enrollment and billing and workflows
- Meet established deadlines and handle multiple customer service demands from internal and external customers.
Education
B.A - Human Resources, Business Management
Strayer University
Washington, DC08.2007
AA Degree - Business Administration and Management
Strayer University
Washington, DC07.2000
High School Diploma -
Sought Out Redeemed Christian School
Baltimore, MD07.1989
Skills
- CPT Coding
- Policy and Procedure Implementation
- Human Resources Administration
- Recruiting and Training
- EPIC knowledge
- Customer Service and Assistance
- EOB knowledge
- Management
References
Available Upon Request
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Interests
Timeline
Billing Specialist
Flywheel Digital
03.2023 - Current
Call center billing Manager
University Of Maryland Family Medicine
10.2022 - 02.2023
Call Center
Lexus Financial Service
09.2007 - 07.2022
B.A - Human Resources, Business Management
Strayer University
AA Degree - Business Administration and Management
Strayer University
High School Diploma -
Sought Out Redeemed Christian School