Rosetta Munn
Mentor On The Lake ,OH
Summary
Customer Relationship Management Specialist experienced in driving customer satisfaction and retention through persuasive communication techniques. Achieved sales objectives by effectively collaborating with team members and fostering a positive store environment. Focused on promoting customer loyalty and satisfaction with a consultative approach and diligent attention to individual needs.
Overview
25
25
years of professional experience
Work History
Sales Associate
Dollar General
5768 Andrews Rd, Mentor On The Lake OH
12.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale system, processing transactions and handling cash with precision.
- Managed inventory levels, ensuring accurate stock replenishment and organization on sales floor.
- Trained new team members on store policies and operational procedures for consistency.
Tux Spec/S.A.
The Men’s Wearhouse
Mayfield Hts, OH
03.2014 - 07.2018
- Managed tuxedo rentals and executed cash, credit, and check transactions. Supported store maintenance and operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Family Dollar
Cleveland, OH
12.2012 - 03.2014
- Processed cash, credit, and check payments at the register, ensuring accuracy and efficiency. Maintained merchandise presentation through consistent refurbishing and facing techniques to enhance shopping experience. Conducted regular cleaning tasks in the store, maintaining a tidy and welcoming environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
Customer Service
Randstad
Middleburg Hts
10.2007 - 06.2012
- Maintained office output through various administrative tasks.
- Delivered exceptional customer service, resolving issues promptly and professionally.
- Met sales goals by offering excellent customer service.
- Increased member retention through exceptional customer service during stressful situations.
Account Representative
GC Services
Valley View, OH
02.2001 - 07.2005
- Managed inbound and outbound calls regarding past due bills for a major long distance company.
- Managed client accounts, ensuring timely responses to inquiries and issue resolution.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline account management processes.
Education
computer clerical/job readiness
Cleveland Works
Cleveland, OH02-2001
GED - undefined
Max Hayes
Cleveland, OH01-1996
Skills
- Multitasking ability Positive attitude Office technology usage Customer satisfaction focus Microsoft Word and Excel Proficient
- Ability to use all office equipment with ease
- Ability to switch back and forth through multiple screens
- Listening skills
- Verbal/written communication
- Excellent people skills
- Customer experience
- Relationship building
- Reliable and punctual
- Outgoing personality
- Sunny disposition
- Very proficient and always strive to always ensure customer satisfaction
Timeline
Sales Associate
Dollar General
12.2024 - Current
Tux Spec/S.A.
The Men’s Wearhouse
03.2014 - 07.2018
Cashier
Family Dollar
12.2012 - 03.2014
Customer Service
Randstad
10.2007 - 06.2012
Account Representative
GC Services
02.2001 - 07.2005
GED - undefined
Max Hayes
computer clerical/job readiness
Cleveland Works