Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

Rosette Phili

Rosedale,MD

Summary

committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

CCBCC
Baltimore, MD
08.2024 - 05.2025
  • Compiled data from various sources into organized reports for review by management team.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.

Amazon Sortation Associate

Amazon Warehouse
Baltimore, MD
12.2023 - 03.2024
  • Followed established procedures to handle hazardous material safely.
  • Loaded and unloaded trucks with heavy lifting equipment as needed.
  • Maintained accuracy and speed in sorting packages according to size, weight, and destination.
  • Communicated effectively with supervisors regarding progress updates on assigned tasks.
  • Ensured all safety regulations were followed at all times while operating machinery.
  • Performed regular maintenance tasks on sorting equipment as instructed.

Cashier/Customer Service

Panda Restaurant Group
Baltimore, MD
11.2022 - 03.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Voluntary Assistant

Soccer Without Borders Baltimore
Baltimore, MD
06.2018 - 07.2021
  • Worked closely with staff members to develop meaningful ways that corporate sponsors can engage in volunteering initiatives.
  • Provided guidance and advice to volunteers about how they can best use their skillset when engaging in service activities.
  • Provided administrative support to staff members, such as filing documents, taking minutes at meetings and organizing events.

Education

College student - Cybersecurity

The Community College of Baltimore County
Baltimore, MD
08.2024

High school diploma -

Digital Harbor High School
Baltimore, MD
06.2022

Middle school education -

Vanguard Collegiate Middle School
Baltimore, MD
06.2019

Skills

  • Cybersecurity principles
  • Network troubleshooting
  • Administrative support
  • Customer service
  • Cash drawer balancing
  • Customer support
  • Data analysis
  • Strategic planning
  • Team collaboration
  • Product knowledge
  • Technical support
  • Community service

Volunteer Experience

Summer Youth Employment Program (SYEP), Volunteer Youth Worker, Baltimore, MD, 2018-06, Present, Leadership, Teamwork, Accountability

Certification

High school diploma

Languages

English
Professional
French
Professional

Timeline

Administrative Assistant

CCBCC
08.2024 - 05.2025

Amazon Sortation Associate

Amazon Warehouse
12.2023 - 03.2024

Cashier/Customer Service

Panda Restaurant Group
11.2022 - 03.2023

Voluntary Assistant

Soccer Without Borders Baltimore
06.2018 - 07.2021

College student - Cybersecurity

The Community College of Baltimore County

High school diploma -

Digital Harbor High School

Middle school education -

Vanguard Collegiate Middle School

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