Roseysela Lopez
Huntsville,AL
Overview
9
9
years of professional experience
Work History
Free Lancer
Peach and Lily
03.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Identified needs of customers promptly and efficiently
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated leadership by making improvements to work processes and helping to train others
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Collaborated with others to discuss new opportunities
- Developed and implemented comprehensive marketing strategies to increase client base and revenue
- Created content for various websites, blogs, and social media accounts
- Collaborated with team members to develop creative ideas for upcoming projects.
Sales Associate
Sally Beauty
06.2020 - 11.2022
- Greeted customers and provided exceptional customer service
- Assisted customers with product selection, sizing and styling
- Provided accurate information about products, prices and services
- Tracked sales performance metrics to identify trends in the market place
- Conducted inventories on a regular basis to track stock levels
- Restocked shelves as needed to ensure sufficient inventory levels
- Organized stockroom shelves according to size, color or style
- Built relationships with customers to encourage repeat business
- Maintained up-to-date knowledge of store merchandise and policies
- Processed transactions using a point-of-sale system.
Hair Manager
Solid Gold #1
01.2016 - 03.2019
- Greeted customers upon entry and exit
- Handled cash and credit transactions.
Education
Business Management in Cosmetology -
J.F. Drake Technical College
Huntsville, AL01.2021
Associates - Aesthetician
Drake State
Huntsville Al05.2020
Skills
- Microsoft Office Suite - Excel, PowerPoint, Outlook, Word
- Point of Sale Systems
- Cash Handling Accuracy
- Flexible Scheduling
- Organized
- Dependable and Reliable
- Strong communication skills
- Passionate about creating a satisfactory shopping experience
- Adaptability and Flexibility
- Time management abilities
- Reliability
- Process Improvement
- Analytical Thinking
- Goal Setting
- Adaptability
- Task Prioritization
- Excellent Communication
- Relationship Building
- Quickly learns and masters new concepts and skills Continuous Improvement
- Customer Support
- Effective Communication
- Teamwork and Collaboration
- Interpersonal Communication
Accomplishments
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
Languages
Spanish
Full Professional
Timeline
Free Lancer
Peach and Lily
03.2021 - Current
Sales Associate
Sally Beauty
06.2020 - 11.2022
Hair Manager
Solid Gold #1
01.2016 - 03.2019
Business Management in Cosmetology -
J.F. Drake Technical College
Associates - Aesthetician
Drake State