Rosezanna Aguilar

Customer Service

Cashier

Process Deposits

Register new Clients with Decal Cards

Heavy Phones

• Assisted with typing, data entry and answering incoming calls as required.
• Updated records with new information.
• Followed confidentially regulations to maintain privacy.
• Maintained [Number]% efficiency for large record volume organization.
• Lost and Found Processing
• Training new clients doing business at the Airport.
• Overtime work in the airport for Sky Train and Airport Operations.
• Mail Processing

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Communicated directly with doctors offices via telephone, fax, and email.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Assisted in preparation, distribution, and storage of pharmaceuticals.

• Verifying patients files.
• Typing in prescription histories in Sales Force.
• Data Entry

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Collected co-payments or full payments from customers.
• Transfer team-transferred all prescriptions from outside Pharmacies.
• Learning Pharmacy laws from other states to transfer in prescriptions

• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Entered details into computer systems and managed database of information.
• Worked effectively with staff from all departments to coordinate resolutions.
• Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
• Set up delivery to patients and or Hospital for treatments.
• Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
• Reviewed patient claims, bills and medicolegal documents for accuracy.
• Collected and reviewed patient information to assess eligibility for special programs.

• Was a Pharmacy Technician for Cigna, Safeway, and Hospital Pharmacies.
• Solved customer problems in-person or over telephone.
• Communicated directly with doctors offices via telephone, fax, and email.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Worked off and on at most of the Pharmacies before being hired permanently.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated directly with doctors offices via telephone, fax, and email.
• Processing Dermatology Prescriptions and setting up shipping.
• Processing and verifying Insurance, payments, and mail orders.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Assisted in preparation, distribution, and storage of pharmaceuticals.

• Processed Prior Authorizations for 5 different states.
• Reviewed and processed over 80 Prior Authorizations per day that were faxed in.
• answered Heavy phones from Doctor and Nurses to process PA's. Approved or denied PA's during call.
• Customer Service outstanding award received the highest bonus that year.
• Knew ICD10 codes and medical terminology for processing prior authorizations,

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Communicated directly with doctors offices via telephone, fax, and email.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Processed transplant medications after surgery.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Communicated directly with doctors offices.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Scheduler of over 30 employees.
• on-call scheduler for other 9 other clinics over the valley.
• ordering of all medications, and specialty meds from Cancer Center, Burn Clinic, Dialysis Unit.
• Inventory of all medications and Samples.
• Assisted in preparation, distribution, and storage of pharmaceuticals.
• training all new employees in Pyxis, Scriptpro 2000 machines.

• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Supervised Ten pharmacy technicians and coordinated day-to-day assignments.
• Answered patients' questions and troubleshot prescription issues.
• Training and Interviewing of all New Employees.
• Training store for New Pharmacist.
• Typing new prescriptions, Inventory, Ordering of medications.
• Workman's Comp Prescription Processing.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Back up Bookkeeper for store.