Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Roshan Dwarika

Pune,Maharasthra

Summary

Dynamic Senior Manager with extensive experience at Genpact, specializing in accounts payable and process improvement. Proven track record in strategic planning and financial analysis, driving operational efficiency and enhancing client satisfaction. Adept at utilizing Oracle and SAP ERP systems while fostering strong team collaboration and decision-making skills to achieve business objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager - Accounts Payable

Genpact
Pune, Maharasthra
06.2024 - Current
  • Delegated work to staff, setting priorities and goals.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Developed and implemented strategic business plans to drive growth and profitability.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Implemented process improvements to increase operational efficiency and reduce costs.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Manager - Accounts Payable

Genpact
Pune, Maharasthra
07.2023 - 05.2024
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Ensured compliance with regulatory requirements and industry standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Deputy Manager of Operations

Eaton Technologies
Pune, Maharasthra
11.2020 - 07.2023
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various sub-processes.
  • Identified areas for process improvement and developed action plans accordingly.
  • Organized meetings with stakeholders to discuss business objectives, strategies, and plans.
  • Created detailed reports on operations metrics such as cost savings, productivity gains.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Resolved escalated customer service issues in a timely manner.

Team Leader

Eaton Technologies
Pune, Maharasthra
06.2017 - 10.2020
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Assessed company operations for compliance with safety standards.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted regular performance reviews to assess individual team member progress.
  • Implemented strategies to take advantage of new opportunities.

Team Leader /SME

Accenture Solutions Private Ltd
Chennai, Tamil Nadu
10.2009 - 06.2017
  • Maintained up-to-date records of all transactions related to SME activities.
  • Provided training sessions for new employees.
  • Oversaw quality control to identify inconsistencies in the process and trained to overcome accuracy challenges.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Education

Bachelor of Commerce -

Madras University
Chennai
05-2009

Skills

  • End - End Accounts Payable
  • Process improvement
  • Financial analysis
  • Strategic planning
  • Analytical skill
  • Decision-making
  • Oracle and SAP ERP
  • Performance metrics
  • Operations management
  • Multitasking Abilities
  • Complex Problem-solving
  • Dolphin PTS & FS2 Smarteye

Accomplishments

  • Led & completed multiple process transitions ~84 SAP company codes in different phases.
  • Automated GRIR process to add efficiency of 8 FTE work.
  • Automated Invoice processing ~42% by implementing various channels such as Transcepta, EDI, ERS & IC auto-posting.
  • Initiated Debit Balance Recovery project and recovered $7.3Mn in 6 years.
  • Stabilized unorganized Germany region process for client within 7 months.
  • Certified “Platinum level” in Accenture BPO Top Talent Program.

Languages

English
Full Professional
Tamil
Full Professional
Hindi
Professional

Certification

  • Lean Certified
  • Generative AI
  • Data Literacy
  • GCAFP

Timeline

Senior Manager - Accounts Payable

Genpact
06.2024 - Current

Manager - Accounts Payable

Genpact
07.2023 - 05.2024

Deputy Manager of Operations

Eaton Technologies
11.2020 - 07.2023

Team Leader

Eaton Technologies
06.2017 - 10.2020

Team Leader /SME

Accenture Solutions Private Ltd
10.2009 - 06.2017

Bachelor of Commerce -

Madras University

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Roshan Dwarika