Roshanda Jones
Dallas,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
2027
2027
years of professional experience
Work History
Home Health Aide
All is well home health
Dallas, TX
08.2025 - Current
- Assisted clients with daily living activities and personal hygiene needs.
- Monitored client health by taking vital signs and reporting changes.
- Prepared nutritious meals according to dietary restrictions and preferences.
Customer Service Cashier
Wal-Mart Supercenter
Dallas, TX
04.2015 - 03.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
HR Specialist Temp
Kohl's Distribution center
DeSoto, TX
06.2015 - 02.2016
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Ellis county Appraisal office
Alice County, TX
09.2012 - 01.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
HHA,CNA
Hills nursing home
Idabel, OK
01.2007 - 08.2010
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Documented patient care, condition, progress, and concerns to ensure continuity of care and inform treatment plans.
- Monitored and reported changes in client's physical or mental condition to supervisor or case manager for timely intervention.
- Delivered companionship services to patients at home, fostering emotional support through reading, games, and conversation.
- Transported clients to medical appointments and other destinations.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Sorted and arranged client's personal belongings to improve accessibility during daily tasks.
Certified Nursing Assistant
McCurtain Memorial nursing home
Idabel, OK
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents.
- Documented patient care accurately in medical records.
- Supported nursing staff in implementing individual care plans for residents.
- Responded promptly to resident needs and requests throughout the shift.
Education
Certification - Nursing Assistance
Kamishi Vel Technical School
Broken Bow, OKSkills
- Personal hygiene assistance
- Client documentation
- Patient support techniques
- Organizational Skills
- Safety protocols
- Patient safety
- Wheelchair transport
- Bedside manner
Timeline
Home Health Aide
All is well home health
08.2025 - Current
HR Specialist Temp
Kohl's Distribution center
06.2015 - 02.2016
Customer Service Cashier
Wal-Mart Supercenter
04.2015 - 03.2020
Customer Service Representative
Ellis county Appraisal office
09.2012 - 01.2013
HHA,CNA
Hills nursing home
01.2007 - 08.2010
Certified Nursing Assistant
McCurtain Memorial nursing home
Certification - Nursing Assistance
Kamishi Vel Technical School