Roshanie Chandrapaul
111-44 116th St South Ozone Park, Queens
Summary
Assisted in managing retail sales and inventory control to support store operations. Aided in executing opening and closing procedures for daily store management. Motivated team members to achieve performance excellence through positive reinforcement.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Shift Manager
HMSHost Starbucks
New York, NY
06.2023 - Current
- Managed daily operations to ensure team efficiency and productivity.
- Coordinated scheduling and delegated tasks to optimize workflow.
- Implemented training programs for new staff, enhancing onboarding process.
- Developed strategies to improve customer service and satisfaction ratings.
- Maintained inventory control systems, ensuring accurate stock levels and reporting.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Shift Leader
HMSHost Starbucks
New York, NY
2019 - 2023
- Supervised daily operations, ensuring compliance with quality and service standards
- Trained and mentored team members to enhance performance and customer satisfaction
- Implemented efficient workflow processes, reducing wait times during peak hours
- Managed inventory levels, coordinating timely restocking to meet customer demand
Barista / Trainer
HMSHost Starbucks
New York, NY
2016 - 2019
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance staff knowledge of coffee brewing methods and equipment usage.
- Conducted ongoing assessments of barista performance to ensure adherence to quality standards.
- Implemented process improvements that increased efficiency in beverage production and service delivery.
Cashier/Assistant Manager
Mc Donalds
Fort Lauderdale, FL
08.2013 - 08.2016
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Contributed to positive, organized store appearance
- Built and maintained effective working relationships with peers and upper management.
- Boosted profitability and customer satisfaction
Education
Certificate of Completion -
Deerfield Beach High School
Deerfield Beach, FL4 2014
Skills
- Ensure that everyone work in a professional and strong work ethnic environment
- Employee management with good leadership
- Point of sale systems
- Supervision and training
- Workplace safety
- Quality Improvement
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Staff training and onboarding
- Inventory control
- Documentation and reporting
Skills
- Experience in leadership
- Improvement plan knowledge
Certification
ServSafe Certification in Food And Safety Management
NYC Food Handler Certification
Timeline
Shift Manager
HMSHost Starbucks
06.2023 - Current
Cashier/Assistant Manager
Mc Donalds
08.2013 - 08.2016
Shift Leader
HMSHost Starbucks
2019 - 2023
Barista / Trainer
HMSHost Starbucks
2016 - 2019
Certificate of Completion -
Deerfield Beach High School