Shauna Conway
CVS Pharmacy
PALMCOAST
4
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Work History
Shift Manager
6 Months- Supervised front-end operations, ensuring smooth customer flow and consistent service standards.
- Opened and closed store shifts, completing daily readiness and security checks.
- Trained cashiers on register procedures, cash handling, and point-of-sale accuracy.
- Monitored inventory levels, restocked merchandise, and maintained organized sales floor displays.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing product recommendations, ensuring a positive shopping experience.
- Enforced company policies, loss-prevention practices, and safe work procedures throughout the shift.
- Coordinated associates during peak periods, balancing task priorities and workload distribution.
- Processed cash deposits, balanced tills, and verified register reconciliation with accuracy.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of the areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business development by building and maintaining relationships with new clients.
Retail Store Associate
1 Year 10 Months- Assisted customers with purchases, product location, and basic pharmacy inquiries.
- Operated register, processed payments, and balanced cash drawer accurately.
- Supported prescription pickup workflows and directed patients to pharmacy staff.
- Stocked merchandise, rotated inventory, and maintained organized shelf presentation.
- Executed price changes, promotional signage, and planogram updates consistently.
- Resolved customer concerns professionally while maintaining service standards.
- Monitored inventory levels and reported low-stock items for replenishment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer's concerns.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
Waitress
1 Year 4 Months- Delivered food and beverages promptly while maintaining attentive guest service.
- Took accurate orders and relayed special requests to kitchen staff.
- Refilled drinks, cleared tables, and prepared dining areas for next guests.
- Processed payments accurately using point-of-sale system and handled cash transactions.
- Resolved guest concerns professionally to support positive dining experiences.
- Maintained clean, organized sections and followed sanitation standards consistently.
- Anticipated guest needs and adapted service during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GED
Skills
Known for exceptional communication skills and a commitment to high quality work
I excel in delivering outstanding customer service and optimizing store performance. I am highly adaptable and I consistently surpass customer expectations through effective problem solving and a strong work ethic. I have experience handling cash and credit transactions
managing inventory
maintaining organized and clean work environments and collaborating with team members to ensure smooth daily operations. I take pride in being dependable
detail oriented
and professional
with the ability to multitask
resolve customer concerns
and maintain a positive attitude in fast paced environments.
Timeline
Shift Manager
CVS Pharmacy
09.2025 - 03.2026Read More
Retail Store Associate
CVS Pharmacy
10.2023 - 08.2025Read More
Waitress
El Habanero
08.2022 - 12.2023Read More
Warwick Valley High School
GED
Read More