Roshanna Baltimore
Charlottesville
Summary
Dynamic professional with extensive experience in team management and safety compliance at Fidura & Associates. Proven track record in program development and staff training, enhancing operational efficiency and client care. Adept at medication administration and fostering a collaborative environment, driving performance improvements and achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
Fidura & Associates
Richmond
10.2025 - 01.2026
- Supervised hourly and temporary personnel, directed work activities and assessed work processes for efficiency.
- Maintained safe work environment for employees, residents.
- Supported individuals with neurodevelopmental disorders across various settings to promote their well-being and integration.
- Performed facility checks to verify cleanliness and client safety.
- Oversaw team productivity and outcomes to achieve revenue goals and meet performance targets.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Supported individuals with developmental disabilities in achieving personal goals and enhancing independence.
Resident Supervisor
Shenandoah Valley Juvenile Center
Staunton
06.2025 - 10.2025
- Developed and oversaw educational programs on safe behaviors, enhancing resident awareness and community safety.
- Managed counseling initiatives supporting students from transition to college life through educational challenges and graduation, fostering academic success and well-being.
- Developed trusting relationships with residents through open communication and support.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
- Reported violations of residence hall policies to appropriate personnel.
- Maintained confidentiality of all student matters, school data and personal information.
- Monitored facility for maintenance and repair needs, ensuring a safe and functional living environment.
Caregiver
Capital Home Care, Inc
Fairfax
10.2021 - 10.2025
- Promoted client independence by assisting with basic daily living skills.
- Assisted patients with physical therapy and recovery exercises.
- Prepared and delivered meals for patients based on their nutritional needs.
- Maintained detailed case notes to track and support resident progress and condition.
- Performed household chores to ensure clean, safe, and livable environments for clients.
Residential Manager
ResCare
Front Royal
09.2021 - 05.2025
- Managed day-to-day operations of residential facilities, ensuring safety and compliance with regulations.
- Trained and managed staff to deliver quality care and meet performance expectations.
- Maintained and managed residents' medication for short- and long-term treatment requirements.
- Enforced residential rules to protect patients and maintain readiness for different types of emergencies.
- Ordered and managed supplies to support team operations and enhance resident care.
- Updated client information records with pertinent medical and personal information.
- Transported clients to day treatments and program services, ensuring timely access to necessary care.
General Laborer
O'Sullivan Industries
Winchester
05.2019 - 12.2019
- Worked in outdoor environments with extreme temperature and weather conditions.
- Achieved team goals and met production deadlines by prioritizing tasks and supporting skilled workers.
- Used grinders, sanders, and polishing compounds to achieve desired finishes on different surfaces.
- Trained and mentored new laborers on best practices and techniques, enhancing team capability.
- Maintained clean and organized work areas, disposing of trash, and debris to reduce hazards.
- Applied problem-solving skills and adaptability to overcome obstacles, ensuring smooth project progression.
- Performed frontline work to support industrial projects.
- Operated a wide range of machinery and equipment to efficiently and safely complete various projects.
General Manager
Dish Network Retailer
Front Royal
02.2018 - 10.2018
- Led team of 50+ staff increasing sales and revenue implementing cost saving measures.
- Reduced operational expenses annually by 15% through careful budget management.
- Analyzed business trends to identify customer solutions, mitigating potential profit declines.
- Monitored team member performance, evaluated contributions, and recommended promotions to enhance team effectiveness.
- Developed employee strengths to improve engagement and remain competitive.
- Reinforced training and upheld company-wide service and brand quality standards.
- Resolved customer service issues through detailed and timely responses to escalated complaints, improving customer satisfaction.
Direct Support Professional Caregiver
Willow Spring
Front Royal
01.2016 - 07.2017
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections.
- Promoted independence to help clients accomplish basic daily living skills.
- Provided mobility assistance and repositioned clients to promote maximum comfort.
- Assisted patients with physical therapy and recovery exercises.
- Offered mental and emotional support to patients.
- Documented resident progress and condition through detailed case notes.
- Observed patient vital signs and notified supervisors about changes in patient conditions.
- Reported unusual incidents to supervisors for timely review and action.
- Prepared and picked up meals for patients to meet nutritional needs.
- Built strong rapport with patients to provide stable and supportive a care system.
Direct Support Professional
Timberview Crossing
Timberville
01.2007 - 12.2008
- Delivered personal care and support aligned with individual support plans.
- Monitored and assisted with daily living activities, enhancing individual comfort and independence.
- Prioritized personal safety, health and development through person-centered care.
- Supported level of care to maintain patient health, safety and dignity.
- Administered medications and coordinated reminders, ensuring adherence to clients' medication schedules.
- Attended emergency calls, providing first aid and following established protocols.
- Maintained safe spaces for individuals by promptly notifying supervisors of maintenance needs.
- Documented care plan changes and other personal data.
- Participated in staff meetings and in-service trainings to stay aware of new company developments and protocols.
Property Manager
Oakview Gardens
Falls Church
01.2000 - 07.2000
- Facilitated timely collection of rent, late fee and utility payments.
- Oversaw and advised on leasing agreement, application processes and approval criteria.
- Executed tenant retention program, enhancing tenant satisfaction and increasing lease renewals.
- Coordinated maintenance schedules, ensuring timely completion with maintenance team to maintain property standards.
- Maintained positive relationships with property owners and investors by providing financial and operational reports and offering strategic recommendations.
- Inspected property regularly for quality and assessed and identified needs for improvement.
- Established strong network of industry professionals to enable efficient and cost-effective property maintenance, repairs, and improvements.
- Identified cost-saving opportunities, negotiated vendor contracts, and optimized operational expenses to lower overall property costs.
- Supervised renovations and infrastructure upgrades, keeping projects on time, within budget, and minimally disruptive to tenants.
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COHigh School Diploma -
Fairfax High School
Fairfax, VASkills
- Program development
- Regulatory compliance
- Safety compliance
- Crisis management
- Scheduling and planning
- Team management
- Staff training
Certification
Cpr and Frist aid trainer
Timeline
Assistant Regional Manager
Fidura & Associates
10.2025 - 01.2026
Resident Supervisor
Shenandoah Valley Juvenile Center
06.2025 - 10.2025
Caregiver
Capital Home Care, Inc
10.2021 - 10.2025
Residential Manager
ResCare
09.2021 - 05.2025
General Laborer
O'Sullivan Industries
05.2019 - 12.2019
General Manager
Dish Network Retailer
02.2018 - 10.2018
Direct Support Professional Caregiver
Willow Spring
01.2016 - 07.2017
Direct Support Professional
Timberview Crossing
01.2007 - 12.2008
Property Manager
Oakview Gardens
01.2000 - 07.2000
Bachelor of Science - Criminal Justice
Colorado Technical University
High School Diploma -
Fairfax High School