KYMKEISHA KEYS
Atlanta,GA
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
15
15
years of professional experience
Work History
Assistant Regional Manager
CAHEC Management
04.2024 - Current
- Assisted the Regional Manager with daily operations across multiple housing communities and service areas.
- Coordinated affordable housing programs in compliance with HomeFlex, Atlanta Housing, and Rural Development policies and regulations.
- Processed applicant files, verified eligibility, and maintained accurate tenant and program records.
- Ensured compliance with federal, state, and local housing regulations, including income certifications and recertifications.
- Monitored occupancy rates, lease renewals, waitlists, and resident move-ins and move-outs.
- Worked with property managers, case managers, and community partners to address resident concerns and improve service delivery.
- Conducted file audits and prepared documentation for internal reviews and external compliance inspections.
- Assisted with budgeting, financial reporting, rent collections, and accounts receivable.
- Trained and supervised administrative staff, providing guidance on policies, procedures, and customer service.
- Coordinated maintenance requests and worked with vendors to ensure timely completion of repairs.
- Prepared reports for senior management on occupancy, compliance, and program performance.
- Supported outreach efforts and educated residents on available housing assistance and community resources.
- Maintained knowledge of affordable housing regulations, including Rural Development (USDA), fair housing laws, and Atlanta Housing program requirements.
- Ensured confidentiality of resident information while maintaining accurate records in housing management software.
Assistant Property Manager
Morgan Properties
Macon, GA
05.2023 - 04.2025
- Assist the Manager with collections and processing of all payments and purchase orders.
- Create monthly reports including but not limited renewals, rents, leasing, resident retention programs and maintenance.
- Assist in validating prospect/resident rental eligibility using designated background verification process.
- Build relationships with vendors and handle vendor statements for correct billing.
- Attend court hearings.
- Assist in the follow up of delinquencies.
- Process security deposit refunds.
- Assist in scheduling appointments.
- Supervised leasing and operations in the office, as well as provide training and instruction to the staff as to the proper method of handling office administration.
- Reviewed and checked accuracy of resident information including resident account setup, while maintaining accuracy of information.
- Inspect apartments as needed.
- Assist leasing with marketing and follow up of the leasing team unit inspections, thank you notes, approval letters, phone calls and lease signing schedules.
- Performed all activities related to apartment rentals, move-ins, and lease renewals as needed.
- Recorded all resident correspondences.
- Maintained renewal records in computer.
Assistant Property Manager
First Communities
Decatur, GA
08.2022 - 01.2023
- Compiled maintenance and repair requests for submission to corporate office and reached out to local contractors for bid proposals.
- Promptly responded to tenant complaints and concerns.
- Oversaw monthly collections, maintaining high payment rates by building positive relationships with tenants.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Trained and motivated leasing staff during bi-monthly trainings.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Scheduled outside contractors for major maintenance issues.
- Managed 435 Conventional units.
- Collected over $200k from rental assistance for delinquent residents.
Assistant Property Manager
Highmark Residential
Lawrenceville, GA
01.2022 - 07.2022
- Conduct Interviews and sorting through applicants to fill open positions.
- Boosted occupancy 70% by leveraging market knowledge and successful promotional strategies.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Processed project change requests and performed coverage research to handle repair issues.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Manager
Hercules Real Estate
Covington, GA
02.2015 - 12.2021
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates.
- Always maintained sufficient number of units market ready.
- Performed background checks on apartment applicants.
- Distributed and followed up on tenant renewal notices.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Oversaw lease renewal program for maximum retention.
- Performed and scheduled evictions, utility cut off's and enforced adherence to all lease rules and regulations by all residents.
- Assured all vendors are on the approved vendor list and are compliant.
- Ensure that scheduling of turnkey units and processing of accounts payable are timely and accurate.
- Assisted in budget preparation as well as maintaining expenses within the budget guidelines.
Administrative Assistant
MS Regional Housing Authority
Meridian, MS
03.2011 - 01.2012
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Monitored supervisor's work calendar and scheduled appointments and meetings.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interview and update client reviews as needed.
- Assist oncoming applicants by providing information and accuracy about the program.
Education
Associate of Business Administration - Business Administration
Virginia College Technical
Jackson, MSSkills
- Yardi software
- Onesite Software
- Affordable Housing Management
- HomeFlex Program Administration
- Atlanta Housing Policies and Procedures
- USDA Rural Development Housing Programs
- Fair Housing Act Compliance
- HUD and Affordable Housing Regulations
- Tenant Eligibility and Income Certification
- Lease Administration
- Compliance Audits
- Budgeting
- Exceptional oral and written communication skills
- Staff Management
- Leasing and sales
- Marketing and advertising
- Financial Reporting
- Rent Collections
- Staff Supervision and Training
- Customer Service and Conflict Resolution
- Microsoft Office Suite
- Record keeping and Data Management
Timeline
Assistant Regional Manager
CAHEC Management
04.2024 - Current
Assistant Property Manager
Morgan Properties
05.2023 - 04.2025
Assistant Property Manager
First Communities
08.2022 - 01.2023
Assistant Property Manager
Highmark Residential
01.2022 - 07.2022
Property Manager
Hercules Real Estate
02.2015 - 12.2021
Administrative Assistant
MS Regional Housing Authority
03.2011 - 01.2012
Associate of Business Administration - Business Administration
Virginia College Technical