Roshanna Gallon
Tampa,FL
Summary
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
CDL Truck Driver
May Trucking
Lebanon, Tennessee
05.2022 - 01.2023
- Managed multiple tasks simultaneously while maintaining focus on assigned duties.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Complied with hazardous material regulations while transporting materials requiring special handling.
- Operated heavy-duty trucks and trailers to complete long-distance deliveries of products.
Customer Service Representative
Convergys
Tampa, Florida
08.2017 - 06.2018
- Implemented innovative methods for streamlining the customer service process.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Demonstrated advanced product knowledge to solve customer issues.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Education
High School Diploma -
Armwood High Achol
Tampa, Florida06-2016
Skills
- Transportation safety
- Commercial driving
- Load security
- Revenue collection
- DOT compliance
- Loading and unloading
- Route planning expertise
- Class A commercial Driver's license
Timeline
CDL Truck Driver
May Trucking
05.2022 - 01.2023
Customer Service Representative
Convergys
08.2017 - 06.2018
High School Diploma -
Armwood High Achol