Roshannan Flowers
Houston,TX
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
12
12
years of professional experience
Work History
Caregiver
Visiting Angels Living Assistance Services
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Senior Agent
Smart Living Healthcare Inc
10.2021 - 11.2023
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow within the agency.
- Streamlined agency processes to improve efficiency and productivity within the team.
- Implemented process improvements in areas that were underperforming.
- Conducted research on competitors'' strategies, adapting our approach accordingly for continued success in the market.
Assistant Manager
Exxon Gas Station
03.2019 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
Allied Universal Security Services
11.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Caregiver
Estan Healthcare Service Inc
04.2015 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assistant Manager
CVS Pharmacy
01.2012 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
James Madison High School
Dallas, TXSkills
- Respectful and Compassionate
- Active Listening
- Problem-Solving
- Money Handling
- Customer Relations
- Team motivation
Timeline
Caregiver
Visiting Angels Living Assistance Services
04.2024 - Current
Security Officer
Allied Universal Security Services
11.2021 - 03.2022
Senior Agent
Smart Living Healthcare Inc
10.2021 - 11.2023
Assistant Manager
Exxon Gas Station
03.2019 - 11.2023
Caregiver
Estan Healthcare Service Inc
04.2015 - 08.2021
Assistant Manager
CVS Pharmacy
01.2012 - 05.2015
High School Diploma -
James Madison High School
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