Roshanta Mitchell
Austin,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Content Trust & Safety New Associate
Accenture Flex
12.2021 - 11.2023
- Investigated and resolved issues regarding content reported for account support and safety.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
- Conducted online research to obtain relevant information and materials.
- Implement and maintain a robust content moderation system to ensure compliance with safety guidelines and regulations
- · Conduct regular audits and assessments of content on digital platforms to identify potential risks and areas for improvement.
- · Collaborate with data analytics teams to analyze content moderation data and identify patterns or trends that could improve content trust and safety measures.
Call Center Representative
Spectrum Small Business
07.2021 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Resolved complaints to satisfy customers and encourage future transactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Assistant/Data Entry Clerk
Gila Corp/ Navient
02.2015 - 09.2020
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Updated account information to maintain customer records.
- Identified and resolved filing discrepancies.
- Maintained log books and spreadsheets documenting file data and storage receipts.
Data Entry Clerk
Kelly Services/Image API (Temp)
05.2012 - 10.2012
- Organized, sorted, and checked input data against original documents.
- Created and printed labels for well-organized filing.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Examined, categorized, and sorted incoming documents.
Education
High School Diploma -
Lyndon B Johnson
Austin, TX07.2008
Skills
- Data Entry
- Issue Resolution
- Computer Skills
- Courteous and Professional
- Time Management
- Document Processing
- Data Entry and 10-Key
- Filing and Data Archiving
- Administrative Support
- Spreadsheet Management
Timeline
Content Trust & Safety New Associate
Accenture Flex
12.2021 - 11.2023
Call Center Representative
Spectrum Small Business
07.2021 - 11.2021
Administrative Assistant/Data Entry Clerk
Gila Corp/ Navient
02.2015 - 09.2020
Data Entry Clerk
Kelly Services/Image API (Temp)
05.2012 - 10.2012
High School Diploma -
Lyndon B Johnson
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