Roshawn Johnson
Ruston,LA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
14
14
years of professional experience
Work History
Entrepreneur
Self Employed
06.2009 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
Customer Service Representative
Alorica
06.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Manager
Walmart
11.2017 - 06.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Education
Diploma - Accounting Technology
Louisiana Technical College
Ruston, LA2008
High School Diploma -
Dubach High School
Dubach, LA05.1993
Skills
- P>Empathetic
- P>Inter-department collaboration
- P>Budgeting and reporting
- P>Personnel training and development
- P>Exceptional interpersonal communication
- P>Account management
- P>Customer Relations
- P>Skilled trainer
- P>Effective workflow management
- P>Exceptional telephone etiquette
- P>Complaint resolution
- P>Staff Management
- P>Technical Support
- P>Excellent time management skills
- P>Typing 50 wpm
Timeline
Customer Service Representative
Alorica
06.2020 - 01.2023
Customer Service Manager
Walmart
11.2017 - 06.2020
Entrepreneur
Self Employed
06.2009 - Current
Diploma - Accounting Technology
Louisiana Technical College
High School Diploma -
Dubach High School
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