Roshawn Sims
Washington ,Dc
Summary
Dynamic and results-oriented professional with extensive experience in youth counseling at Umbrella Therapeutic, skilled in team collaboration and efficient cleaning techniques. Demonstrated ability to enhance safety and cleanliness, while fostering positive change and resolving customer issues effectively. Proven track record in improving operational efficiency and customer satisfaction, showcasing reliability and tactful communication.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
9
9
years of professional experience
Work History
Youth Counselor
Umbrella Therapeutic
Washington, DC
11.2023 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Cleaner
Professional Maintenance Management
Washington, DC
05.2019 - 10.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Shift Leader
Popeyes
Oxon Hill Md
04.2016 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
Adult And Community Education
Virginia06.2012
Skills
- Team collaboration
- Self-care strategies
- Tactful communication
- Youth supervision
- Cleaning and sanitizing
- Customer service
- Housekeeping
- Efficient cleaning techniques
- Reliability and punctuality
Timeline
Youth Counselor
Umbrella Therapeutic
11.2023 - Current
Cleaner
Professional Maintenance Management
05.2019 - 10.2023
Shift Leader
Popeyes
04.2016 - 06.2019
Adult And Community Education