Roshawna Johnson
Texas City,TX
Summary
Dynamic and customer-focused professional with a clean driving record and extensive tour guiding experience at Space Center Houston. Proven ability to enhance customer satisfaction through exceptional service and effective communication. A dedicated team player skilled in vehicle maintenance and time management, committed to delivering memorable experiences while ensuring safety and efficiency.
Overview
3
3
years of professional experience
Work History
Tour Driver
Space Center Houston
09.2023 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Adapted quickly to dynamic work settings.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed schedules effectively, optimizing route planning to enhance efficiency and minimize delays.
- Conducted pre-trip inspections of vehicles, identifying maintenance needs and reporting issues promptly.
- Provided exceptional customer service by addressing inquiries and ensuring a pleasant travel experience.
Cashier
KFC
01.2023 - 09.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Taco Bell
04.2022 - 08.2022
- Processed customer transactions efficiently using POS systems.
- Assisted customers in locating menu items and answering inquiries.
- Maintained cleanliness and organization of dining and service areas.
- Collaborated with team members to ensure smooth service operations.
- Handled cash, credit, and debit transactions accurately and securely.
- Restocked supplies as needed to meet customer demand during peak hours.
- Provided exceptional customer service, enhancing overall dining experience.
- Adapted quickly to changing environments and learned new procedures promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Dickinson Highschool
Dickinson, TX05.2023
Skills
- Patience and tolerance
- Organizational growth
- Team player attitude
- Clean driving record
- Customer Service-oriented
- Safety consciousness
- Vehicle maintenance
- Tour guiding experience
- Strong driving skills
- Stress management techniques
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Order taking
Timeline
Tour Driver
Space Center Houston
09.2023 - 05.2025
Cashier
KFC
01.2023 - 09.2023
Cashier
Taco Bell
04.2022 - 08.2022
High School Diploma -
Dickinson Highschool