Rosheka Somerville
Heath Consultants Incorporated
Glen Burnie,MD
8
years of professional experience
Work History
Dispatch Supervisor
1 Year 10 Months- Coordinated daily dispatch schedules for field technicians handling utility locating and damage prevention assignments.
- Monitored work order status to ensure accurate routing, prioritization, and timely customer response.
- Assigned service calls based on technician availability, territory, and job urgency.
- Reviewed location tickets and dispatch notes for completeness, accuracy, and compliance.
Gas Technician
2 Years 10 Months- Performed gas leak surveys using detection equipment and documented field findings accurately.
- Calibrated gas detection instruments and verified equipment readiness before fieldwork.
- Inspected service areas for leaks, corrosion concerns, and compliance issues.
- Located underground gas lines and marked utilities to support safe excavation activities.
- Interpreted route sheets and field maps to complete assigned inspections efficiently.
- Communicated hazardous conditions to customers, crews, and supervisors using clear reports.
- Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
- Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
Medical Front Office Coordinator
3 Years 8 Months- Coordinated patient scheduling, registration, and visit preparation across busy front office workflows.
- Verified insurance eligibility, demographics, and referrals to support accurate patient intake.
- Managed front desk communications, directing calls, messages, and appointment requests promptly.
- Trained new staff on scheduling procedures, patient check-in, and service recovery standards.
Billing Representative
4 Years 2 Months- Reviewed insurance claims for coding accuracy, completeness, and timely submission through medical billing systems.
- Resolved claim denials by researching payer requirements, correcting errors, and resubmitting documentation.
- Posted payments, adjustments, and refunds while maintaining precise account records and ledger balances.
- Processed patient billing inquiries with clear, accurate explanations of charges, balances, and account activity.
Education
Patient Care Technichan - Patient Care Technican
CNA/GNA - CNA/GNA
High School Diploma
Skills
Transportation coordination
Employee training
Attendance documentation
Tracking of man hours
Mentoring and training
Coaching and onboarding
Positive communication skills
Proficiency in [software]
Knowledgeable in [software]
Records maintenance
Schedule checking and oversight
Dispatcher monitoring
Scheduling expertise
Timeline
Dispatch Supervisor
Heath Consultants Incorporated
01.2025 - CurrentRead More
Gas Technician
Heath Consultants Incorporated
01.2024 - CurrentRead More
Medical Front Office Coordinator
Luminis Heath
04.2020 - 12.2023Read More
Billing Representative
Chesapeake Orthopedics-Sports Medicine Ctr
02.2019 - 04.2023Read More
Itworks Learning Center
Patient Care Technichan from Patient Care Technican
Read More
Itworks Learning Center
CNA/GNA from CNA/GNA
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Glen Burnie Highschool
High School Diploma
Read More