Roshekia Miles
Coral Spring,USA
Summary
Dedicated and results-driven Customer Service Professional with 8 years of experience across technology, retail, medical, and financial industries. Skilled in handling diverse customer needs, resolving conflicts, and ensuring high customer satisfaction. Adept with multiple support platforms. Proven track record of delivering top-tier service in fast-paced environments through teamwork, multitasking, and strong time management. Seeking a long-term opportunity where I can contribute to a team-oriented company and grow within a customer-focused organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fiserv
Coral Spring, USA
11.2021 - 08.2025
- Resolve complaints promptly, improving service efficiency and customer loyalty.
- Delivered outstanding customer service, enhancing customer satisfaction, swiftly addressing and resolving complaints.
- Verified customer accounts, maintaining data accuracy and integrity.
- Collect feedback via surveys, using insights to refine service quality.
- Process diverse financial transactions, maintaining compliance and accuracy.
- Monitor accounts for fraud, safeguarding customer assets.
Customer Service Representative
Teleperformance
North Lauderdale, USA
04.2017 - 12.2021
- Resolved customer inquiries and complaints, enhancing satisfaction and retention.
- Collected feedback to refine service processes, achieving measurable improvements.
- Delivered technical support across channels, ensuring seamless customer experiences.
- Diagnosed and addressed software/hardware issues, boosting operational efficiency.
- Assisted in hardware/software installations, facilitating smooth customer transitions.
- Implemented inventory tracking processes, optimizing shipment and delivery accuracy.
- Monitored customer orders, ensuring timely and precise delivery of goods.
Education
Associate's Degree - Business Administration
Broward College
Fort Lauderdale, FLSkills
- Time Management
- Data Analysis
- Conflict Resolution
- Team Collaboration
- Technical Troubleshooting
- Customer-Focused Mindset
- Typing Speed & Accuracy
- Ticketing Systems
- Call Center Systems
- Live Chat Support Tools
- CRM Platforms
- Payment Processing
- Account Management
Timeline
Customer Service Representative
Fiserv
11.2021 - 08.2025
Customer Service Representative
Teleperformance
04.2017 - 12.2021
Associate's Degree - Business Administration
Broward College