Open To Work
Roshell Bonner
St. Petersburg,FL
Summary
Innovative cake decorator with expertise in creative design and customer service, honed at Publix. Mastered pastry techniques, boosting client satisfaction and loyalty. Led workshops to enhance community skills, fostering collaboration and mentorship. Proficient in cash handling and pharmacy operations, ensuring accuracy and efficiency. Increased loyalty program enrollment by 20%, driving business success.
Overview
2026
2026
years of professional experience
Work History
Cashier
Winn Dixie
St. Petersburg, FL
2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register operations and customer service best practices.
- Implemented streamlined checkout procedures, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cake Decorating
Publix
2003 - 2023
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
- Led cake decorating workshops, sharing skills with community and promoting bakery.
- Boosted student confidence with personalized feedback and constructive criticism on their cake decorating projects.
- Mastered various pastry techniques, including dough preparation, chocolate work, and cake decorating, resulting in high-quality products.
- Proactively learned new skills such as cake decorating or bread making to expand personal expertise and contribute further to the team''s success.
- Collaborated with fellow instructors to exchange ideas, resources, and strategies for improving the overall quality of the cake decorating program.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Prepared frostings and other toppings for cakes and pastries.
- Provided exceptional customer service by accommodating special requests for custom cakes and pastries, increasing customer loyalty.
Pharmacy Technician
Publix Pharmacy
2013 - 2021
- Processed and dispensed prescriptions efficiently, ensuring accuracy in medication distribution.
- Assisted pharmacists in patient consultations, addressing inquiries about medications and side effects.
- Maintained inventory levels through regular stock assessments and timely reordering of pharmaceutical supplies.
- Operated pharmacy software for prescription management, contributing to streamlined workflow processes.
- Trained new team members on pharmacy procedures, fostering a collaborative learning environment.
- Coordinated with healthcare providers to resolve prescription-related issues, enhancing patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Cashier
Publix
2003 - 2020
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
- Promoted loyalty programs to customers, increasing program enrollment rates.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Boca Ciega High
Gulfport, FLSkills
Cake decorating expertise
Cake decorating equipment
Proficient in cake decorating
Cake decorating
Cake and pastry decoration
Decorating
Creative cake design
Holiday decorating
Cake decoration
Work ethic and integrity
Time management skills
Customer service excellence
Reliability and punctuality
Customer relations
Order taking
Cash handling expertise
Product knowledge
Sales expertise
Customer service
Customer assistance
Cleaning and sanitizing
Team collaboration
Conflict resolution
Guest inquiries
ID verification
Honest and dependable
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
Cashier
Winn Dixie
2023 - Current
Cake Decorating
Publix
2003 - 2023
Pharmacy Technician
Publix Pharmacy
2013 - 2021
Cashier
Publix
2003 - 2020
High School Diploma -
Boca Ciega High