Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roshell Palma

Stafford,VA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience

Work History

Assistant Front Office Manager

Weis Markets Inc
07.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Provided clerical support, addressing routine, and special requirements.
  • Supervised payroll corrections for accuracy and duplications.
  • Encouraged and mentored employees to boost performance and remove process inefficiencies.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Reduced customer issues by 4.5% with introduction of surveys and questionnaires

Bookkeeper

Weis Markets Inc
05.2022 - 07.2023
    • Maintained and processed invoices, deposits, and money logs.
    • Identified accounting errors when cross-referencing documents and database information.
    • Reduced financial discrepancies through transaction monitoring and management.
    • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
    • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
    • Reconciled and corrected issues with financial records.

Shift Lead

Weis Markets Inc
01.2022 - 05.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Enforced company policies and regulations with employees.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Cashier

Weis Markets Inc
06.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science - Biology

George Mason University
Fairfax, VA
05.2026

High School Diploma -

Mountain View High School
Stafford, VA
06.2021

Skills

  • Organization and Planning
  • Data Inputting
  • Financial Reporting
  • Inventory Oversight
  • Staff Supervision
  • Customer Service
  • Oral and Writing Communication
  • Administrative Skills
  • Documentation and control

Languages

Spanish
Native or Bilingual

Timeline

Assistant Front Office Manager

Weis Markets Inc
07.2023 - Current

Bookkeeper

Weis Markets Inc
05.2022 - 07.2023

Shift Lead

Weis Markets Inc
01.2022 - 05.2022

Cashier

Weis Markets Inc
06.2021 - 01.2022

Bachelor of Science - Biology

George Mason University

High School Diploma -

Mountain View High School

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Roshell Palma