Roshelle Cruz
Leander,TX
Summary
Warehouse associate with strong skills in materials handling, storage management, and shipment preparation. Proven experience in order picking, pallet assembly, and container preparation, consistently delivering accurate inventory counts and maintaining detailed records. Dependable professional with a focus on time management, equipment operation, and teamwork, knowledgeable in OSHA requirements and safety practices. Committed to enhancing efficiency and quality through adherence to company procedures, consistently exceeding performance targets in high-volume environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Warehouse Associate
Amazon
Austin, Texas
09.2025 - 07.2026
- Operated material handling equipment to transport products efficiently.
- Assisted in receiving and unloading shipments from delivery trucks.
- Conducted regular inventory checks to ensure stock accuracy.
- Maintained a clean and safe work environment according to safety protocols.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Shift Leader
Arby's Restaurant
Georgetown, Texas
09.2024 - 11.2024
- Supervised daily operations during shifts to ensure efficient restaurant performance.
- Led and motivated team to deliver exceptional customer service and achieve performance goals.
- Trained new employees on company policies, food safety, and customer service protocols.
- Resolved customer concerns promptly to enhance satisfaction and loyalty.
- Monitored food quality, portion control, and presentation to uphold brand standards.
- Executed opening and closing duties, including cash handling and bank deposits.
- Maintained cleanliness and organization of dining and kitchen areas per health regulations.
- Assisted with inventory management and supply ordering to maintain adequate stock levels.
Sandwich Artist
Subway
Leander, TX
07.2023 - 10.2024
- Assembled sandwiches and menu items per customer specifications and company standards.
- Maintained cleanliness and organization of workstation, adhering to food safety guidelines.
- Delivered exceptional customer service in fast-paced environment to ensure satisfaction.
- Operated cash register, accurately processing cash and credit/debit transactions.
- Restocked ingredients and supplies throughout day to support service during peak hours.
- Assisted in opening and closing procedures, including inventory counts and equipment sanitation.
- Adhered to brand standards and portion control to minimize waste and enhance efficiency.
- Collaborated with team members to ensure smooth workflow and achieve service targets.
Retail Sales Associate
Kohl's
Leander, TX
07.2024 - 09.2024
- Assisted customers in locating merchandise and provided product recommendations to enhance shopping experience.
- Operated cash registers, processing sales transactions, returns, and exchanges with accuracy.
- Maintained sales floor appearance by restocking shelves and organizing displays efficiently.
- Supported inventory management through stockroom organization and participation in inventory counts.
- Promoted Kohl’s sales and loyalty programs to increase customer engagement and revenue.
- Resolved customer inquiries and issues promptly to ensure satisfaction levels remained high.
- Adhered to company loss prevention procedures and maintained safety standards consistently.
- Collaborated effectively with team members to achieve store goals and foster a welcoming environment.
Cashier/Customer Service
7-Eleven
Killeen, TX
03.2023 - 06.2023
- Customer service complaint resolution selling skills baggage handling
- Sales report generation administrative and office support issues identification cash counting
- Answered customer questions and provided store information
- Built and maintained relationships with peers and upper management to drive team success
- Supported management team to facilitate task completion and meet performance goals
- Arranged and stocked new merchandise following placement directions
- Communicated clearly with customers in person and over telephone
- Followed cleaning and sanitation guidelines to meet health OSHA requirements
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines
Beauty Advisor
Sephora
Houston, TX
02.2021 - 06.2022
- Delivered personalized beauty consultations, recommending products based on skin type and trends.
- Maintained extensive knowledge of skincare, makeup, and fragrance lines to drive sales.
- Demonstrated product application techniques to educate clients effectively.
- Exceeded daily and monthly sales goals through strategic upselling and cross-selling.
- Ensured store cleanliness and merchandising standards aligned with Sephora’s visual guidelines.
- Cultivated strong client relationships through follow-ups and loyalty program engagement.
- Operated POS system, processed transactions accurately, and managed returns efficiently.
- Collaborated with team members to execute promotions and in-store events successfully.
Assistant Dance Coach
dancin bluebonnets
Houston, TX
02.2018 - 05.2022
- Coaching/instructing class, discipline, choreographing routines such as all star dance, jazz, contemporary, ballet, pom, hiphop
- Assisted in teaching routines in preparation for big competitions
- Instructed students individually and in groups
- Assisted in teaching big dance clinics for multiple high school dance teams
- Assisted in training students to master new acrobatic skills
- Worked with students with different levels of abilities and ages
- Immense ability and understanding different dance forms and music
- Amazing ability of demonstrating techniques and methods of dance
- Meanwhile on the team and dancing as well
- Won multiple championships
- A great listener follows instructions very well
- Great team player
- Danced a total of 10 years
Education
High school diploma -
Online
Home04.2025
Skills
- Curriculum development
- Food safety
- Culinary skills
- Food service and sales
- Teaching and communication
- Cash handling
- Inventory management
- Restaurant operations
- Safety compliance
- Time management
- Attention to detail
- Shipment preparation
- Warehouse operations
- Effective communication
- Heavy lifting
- Warehouse logistics
- Labeling and boxing
- Order processing
- Operations support
- Pallet building
Certification
Food Handler Certification
Timeline
Warehouse Associate
Amazon
09.2025 - 07.2026
Shift Leader
Arby's Restaurant
09.2024 - 11.2024
Retail Sales Associate
Kohl's
07.2024 - 09.2024
Sandwich Artist
Subway
07.2023 - 10.2024
Cashier/Customer Service
7-Eleven
03.2023 - 06.2023
Beauty Advisor
Sephora
02.2021 - 06.2022
Assistant Dance Coach
dancin bluebonnets
02.2018 - 05.2022
High school diploma -
Online