Roshna Adhikari
Austin
Summary
Accomplished IT leader with extensive experience in establishing effective release management frameworks and enhancing cross-team collaboration. Proven track record in delivering significant business value through optimized release processes and improved governance, resulting in reduced emergency changes and enhanced project visibility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Release Manager
Builders FirstSource
Dallas
07.2021 - Current
- Established a formal Release Management framework from the ground up, creating SOPs, policies, and documentation where none previously existed.
- Implemented and supported ServiceNow–Jira integration (Jira Spoke) to enable standardized intake, traceability, and release tracking.
- Managed Jira administration, including workflows, fields, automations, and user enablement across multiple delivery teams.
- Reduced emergency changes by ~25–35% through root-cause analysis, improved change classification, and tighter CAB readiness.
- Created and maintained a multi-application release calendar, improving cross-team visibility and release coordination.
- Led bi-weekly Release Management forums, implementation reviews, and post-deployment issue reviews to drive continuous improvement.
- Took ownership of a consultant-led Jira cleanup, resulting in improved standardization, collaboration, and reporting.
- Supported post-merger IT governance initiatives, including refined work intake, prioritization, and resource planning.
- Refined Break/Fix and Enhancement processes, introducing standups and standardized workflows to improve communication and delivery predictability.
- Introduced Requirements Rework and Development Rework statuses in Jira, improving visibility into SDLC bottlenecks and quality issues.
- Onboarded WebDev applications to the enterprise SDLC, reducing ad-hoc requests, improving requirements quality, and lowering defect rates.
- Partnered with QA and delivery teams to improve testing visibility, including creating QA ticket tracking and Online Release queues.
- Built a prototype cross-functional delivery team (PM/BA/QA/Dev/Business) that reduced AP project defects from ~15 to ~3 per release.
- Contributed to IT maturity improvements by facilitating regular process-improvement discussions and introducing best practices incrementally.
- Supported release planning for 20+ SAP and Non-SAP applications, ensuring consistent release execution and reporting.
- Built and maintained release, defect, and enhancement dashboards in Jira and ServiceNow, improving leadership visibility and data accuracy.
- Coordinated high-risk changes and production releases, minimizing service disruption and improving release quality.
- Enabled Jira automation and reporting improvements, reducing manual tracking and administrative overhead.
Agile Release Manager, Scrum Master
Ameriprise Financial
Minneapolis
12.2018 - 07.2021
- Analyzed existing projects processes and implemented improvements to automate tasks.
- Uplifted Distributor Channel Management and Reporting and Data Distribution applications from UDB to SQL database environments which reduced DMU annual computing costs by $120,000.
- Delivered first application migration toward UDB Exit Roadmap.
- Proved SQL technical assumptions and established first SQL monitored environment.
- Facilitated daily and weekly calls with contractors and suppliers to review project goals and progress, fostering collaboration and accountability.
- Has always been approached by Business for various Production validation and analysis because of domain and tech knowledge.
- Has been anchor for monitoring and tracking open Incidents, Problem Tickets for closure at Bundle Level.
- Managed software release efforts, ensuring successful deployment of releases, tracking defects, and reporting on production operations status.
- Managed an average of 4 projects monthly like Advisor 360, MF Modernization, IPI, DMU re-engineering, RPA etc.
- Monitored project progress and communicated updates to stakeholders, ensuring alignment on goals and deliverables.
- Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
- Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
- Communicated the progress to senior management through 'Burndown Charts'.
- Monitored the Quality through metrics and mentored team thru the project management processes.
- Developed project plans and schedules, accounting for all tracks of work and budgets.
- Prepared project documentation, deliverables, finances, resource allocations, and status.
- Managed budgeting and forecasting, expense reporting, risk management, status reporting, and execution.
- Organized Daily/Weekly release meetings with multiple development teams to identify the releases ahead and bring awareness on milestones as per release calendar.
- Assisted teams during weekend implementation of software releases.
- Accountable for on-time delivery of all Release process outputs as defined in the Release Policy, processes and procedures.
- Developed strategy and architecture for clients in alignment with business plans.
- Created and Maintained Subversion Branching, Merging and Tagging across each production releases.
- Included reporting on service management, Incident management, Change Management, and weekly initiatives as part of the service plan.
- Worked with Customer to plan and schedule tactical business and technology events, such as software patching, maintenance, or Minor Releases that impact the Managed Cloud Services, in a manner calculated to minimize disruption to Customer's business.
- Applied Release specification techniques and contribute to finalizing standard guidelines in applications release.
- Coordinated with respective teams to resolve all the types of INCIDENTS raised by customers using remedy Tool.
- Conducted Post Release Reviews, Implementation Reviews to identify improvements to processes and procedures over time.
Project Manager, Scrum Master
US Bank corporate
Minneapolis
07.2017 - 12.2018
- Scrum Master & Project Manager for 12 products. Met goals for quality, schedule & cost.
- Introduced and taught Scrum, functional testing, performance testing, test case management, and product backlog management, enhancing team capabilities.
- Enforced Kanban principles as a scrum master that resulted in a reduction of cycle time by 20% thus increasing team's throughput in less than 8 weeks.
- Facilitated Agile adoption retrospective with leadership, guiding teams to identify improvement areas and drive actionable outcomes.
- Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
- Coached new SM and trained global teams, which resulted in early delivery of the project and reduced process waste caused by lack of common understanding.
- Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
- Calculated team capacity using historical performance data.
- Developed work breakdown structure detailing user stories and tasks.
- Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
- Effectively communicated project scope, schedule, and budget with both customers and contractors.
- Identified project interdependencies and communicated requirement/scope issues and participated in driving them to resolution for inclusion in system requirements.
- Assisted in setting up a framework for cross-central team communication, coordination of integration among components, and providing related governance.
- Performed daily development, QA builds and deployments using Continuous Integration.
- Monitored project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Developed comprehensive project plans and schedules, ensuring alignment across all work tracks and budgetary constraints.
- Prepared project documentation, deliverables, finances, resource allocations, and status.
- Worked with IT management to improve the software engineering processes associated with continuously building, deploying, and updating software.
- Designed and developed Puppet Manifests code and batch/powershell scripts to automate the daily and scheduled build artifacts deployment into VMWare machines along with JBOSS configuration handling and dependency/pre-requisites management, periodical backup of code and build artifacts.
Technical Lead
Footlocker Inc
Wausau
05.2016 - 05.2017
- Managed offshore team of 16 members as the sole Technology Lead, ensuring project alignment and successful delivery.
- Contributed to the end-to-end creation of Asset Classification Utility, serving as a single source of record for classifying various securities and utilized by essential downstream systems including Statements, PMT, NP, Money Gram Pro, Client Viewer, Advisor Mobile, and AIMS.
- Experienced in handling several critical Development projects in both Agile and Waterfall Model.
- Have been identified as SME for critical Application – Asset Classification Utility, providing input and consultation to Technology, Business and Cross commit teams.
- Have been identified as SME for Brokerage Fee Maintenance Flow.
- Recognized with Spot awards for contributions to projects.
- Has been diligently leading team from onsite and met crucial deadlines with changing requirements.
- Has helped Ops / BAU in running several critical recoveries.
- Has been part of several conversion project with multiple streams such as 529 Conversion, Shark Conversion, IPI Conversion.
- Has been part of Third-Party ecommerce project, which involved in creation of new flow financial account creation.
- Provided technical and domain expertise for critical flows including tax flows and fee engine.
- Has always been approached by Business for various Production validation and analysis because of domain and tech knowledge.
- Engaged in technology road shows at Ameriprise to demonstrate RDZ capabilities.
- Has been part of OB10 bundle and performed various Fund Merger and Fund Renaming projects for a small tenure in the initial AMPF days.
- Monitored and tracked open incidents and problem tickets for resolution at bundle level.
- Worked with developers, product managers and operations engineers to define, manage and execute milestones for each release.
- Led teams consisting of 12 members to streamline a multifaceted compliance project.
- Facilitated teams’ planning and tracking activities while coaching in Agile principles.
- Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Monitored project progress by tracking activities, resolving issues, and publishing reports to recommend actionable next steps.
- Analyzed and documented user and business requirements to develop technology solutions addressing key business needs.
- Translated business and user requirements into system/workflow requirements for the technology organization and manage changes to the source documents.
- Role-based Workflow to the Developers logging to the portal and performing the necessary coding to meet the requirements and Perform Unit Testing and handover to the UAT testing team.
- Designed new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Designed new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
Java Developer
Technology Consultancy Services PVT. LTD
Kathmandu
03.2015 - 04.2016
- Deployed application leveraging J2EE architecture to ensure robust performance and scalability.
- Used Spring Boot 2.x, which is radically faster in building cloud based Micro services with very less configuration.
- Designed and developed web pages using HTML and JSP, Spring Boot, Spring MVC pages from STRUTS forms and actions, for validation of user request data and application functionality used JSR 303 validations.
- Implemented Spring Delegate Layer for designing business layer of the Application.
- As part of securing the Restful webservices we used spring security filters along with bearer token authentication mechanism using JWT token.
- Mapped Java Objects to Oracle tables using Hibernate mapping files.
- Developed programs for accessing the database using JDBC thin driver to execute queries, Prepared statements, Stored Procedures and to manipulate the data in the database.
- Monitored and resolved issues in QA, DEV, integration, and production environments using Jenkins integration tool.
- Identified and addressed bugs during system testing, joint system testing, and user acceptance testing to enhance application reliability.
- Created class diagrams, sequence diagrams, use case diagrams, object model diagrams, and deployment diagrams using Rational Rose for migration modules.
- Deployed war file on the WebSphere Application Server Console.
- Created an open environment that promoted problem reporting without fear of blame.
Education
Bachelor of Engineering -
Purwanchal Engineering Campus(ERC)
Dharan, NepalSkills
- Agile and waterfall methodologies
- Project management and release management
- Roadmap planning and budget administration
- Microsoft Project and project management tools
- Jira, TFS, and Azure DevOps
- Confluence, Visio, and SharePoint
- Smartsheet and Planview applications
- Cloud services (AWS EC2, S3)
- API integration strategies
- Software development and process improvement
- Risk mitigation strategies
- Data analysis techniques
- Team building and communication
- Stakeholder engagement strategies
- Client relationship management
- Team communication platforms (Teams, Skype, Slack)
- Trello for project tracking
- Operating systems (Windows, Unix, Linux)
- Microsoft Office suite proficiency
- Cloud services (AWS EC2, S3)
Certification
- Advanced Certified ScrumMaster, https://www.scrumalliance.org/get-certified/scrum-master-track/advanced-certified-scrummaster
- Certified Agile Leadership for Teams, https://www.scrumalliance.org/get-certified/agile-leadership/certified-agile-leadership?_gl=1
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- Certified Agile Leadership for Organizations, https://www.scrumalliance.org/get-certified/agile-leadership/certified-agile-leadership
Technical Toolkit
Microsoft Project Professional, JIRA, TFS (Azure DevOps), Confluence, Visio, Service Now, SharePoint, Smartsheet, Planview, Microsoft office tools, Microsoft Teams, skype, Slack, Trello, Microsoft outlook, oneNote, Agile (XP, Scrum), SDLC (Waterfall), Windows 10/7/XP, UNIX, AIX, OEL, Mac, Linux Sun Solaris, Oracle 9i/11g/12c, PL/SQL, IBM DB2, Mongo Database, MS-SQL Server, PostgreSQL, Hibernate 3.x, JPA, IBatis, Mybatis, SOAP Webservices (JAX-RPC, JAX-WS), RESTful webservices (JAX-RS), Apache Tomcat, IBM WebSphere, Jetty, Web logic, JBoss, AWS (EC2, S3, SNS, CloudWatch, Cloud Formation Template, RDS, VPC, Auto Scaling, IAM), PCF, Docker, Java script, HTML, CSS3, SCSS, Angular framework various versions, Bootstrap, AJAX, Velocity Templates, HTML5, React JS, basic knowledge on NodeJS, Spring Boot, Spring Framework 3.x/4.x/5.x, Hibernate, Angular Framework, Structs Framework, Mockito, Junit, Tortoise SVN, Bit Bucket, GitHub, CVS, Eclipse, Spring tool suite (STS), IntelliJ, Net beans, JDeveloper
Personal Information
Citizenship: US Citizen
Timeline
Agile Release Manager
Builders FirstSource
07.2021 - Current
Agile Release Manager, Scrum Master
Ameriprise Financial
12.2018 - 07.2021
Project Manager, Scrum Master
US Bank corporate
07.2017 - 12.2018
Technical Lead
Footlocker Inc
05.2016 - 05.2017
Java Developer
Technology Consultancy Services PVT. LTD
03.2015 - 04.2016
Bachelor of Engineering -
Purwanchal Engineering Campus(ERC)