Roshnee Acevedo
Orlando,FL
Summary
Motivated individual with strong attention to detail and communication. My intent is to maximize my skill sets while being utilized for the company’s profitability as well as productivity.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Operations Specialist
Edward Jones
Orlando, FL
12.2025 - Current
- Analyzed operational data to identify process gaps and improve service consistency.
- Coordinated daily operations workflows to ensure accurate order processing and issue resolution.
- Managed cross-functional communication between sales, support, and fulfillment teams.
- Resolved escalated customer and account issues with timely, compliant action.
Mortgage Loan Processor
PNC Bank
12.2019 - 05.2021
- Prepared loan applications for underwriting by gathering supporting documentation from clients and companies.
- Verified the accuracy of documentation provided such as pay stubs, bank statements, tax returns, gift letters
- Addressed client concerns promptly to enhance overall client satisfaction
- Maintained regular communication with clients regarding loan application status and responded to inquiries via phone and email
- Met all loan deadlines while fostering a helpful and professional environment for all parties involved
Branch Banker
PNC Bank
10.2018 - 12.2019
- Expanded client relationships through regular follow-ups and rapport building, enhancing client retention
- Leveraged conversations with clients to boost branch production and grow business pipeline
- Addressed client concerns efficiently, contributing to a positive client experience
- Utilized strong analytical and problem solving skills to derive innovative solutions
- Supported team operations by organizing documents and ensuring task completion to have efficient operations by making sure documents are organized and operational task are completed weekly
- Accessed EDGE daily to stay informed on policy updates and business changes everyday to keep up to date on policy, procedure, and knowledge of business changes
Sales Representative
Metro PCS
09.2017 - 03.2018
- Possess a competitive drive and desire to meet and exceed sales goals
- Developed customer base for new store location through targeted outreach and relationship building
- Created value-driven experiences for customers, enhancing their engagement and driving sales growth
Operations Specialist
Verizon Wireless
01.2017 - 04.2017
- Interacted with diverse personalities in group settings while teaching about devices to enhance user understanding
- Coordinated inventory management, pricing strategies, and special promotions to optimize product offerings
- Educated store managers on district goals, promotional initiatives, and store performance metrics
Solutions Specialists
Verizon Wireless
01.2015 - 12.2016
- Utilized various software applications and interfaces to support sales processes.
- Assessed customer lifestyles to create tailored technological solutions
- Trained new employees on sales tactics and strategies to enhance device knowledge
- Conducted outbound calls to increase sales opportunities.
Education
Associate of Science - Business Administration
UCF Coding Bootcamp
Orlando, FL06.2018
Associates Degree - Business Admin
Indian River State College (IRSC)
Ft. Pierce01.2013
Skills
- Customer Service
- Problem Solving
- Data Analysis
- Detail Oriented
- Process improvement
- Multi-Tasking
- Communication
- Technical proficiency
- Quick Learner
Certification
License, CREDLY-14977821
SOCIAL
https://www.linkedin.com/in/roshnee-acevedo
Timeline
Operations Specialist
Edward Jones
12.2025 - Current
Mortgage Loan Processor
PNC Bank
12.2019 - 05.2021
Branch Banker
PNC Bank
10.2018 - 12.2019
Sales Representative
Metro PCS
09.2017 - 03.2018
Operations Specialist
Verizon Wireless
01.2017 - 04.2017
Solutions Specialists
Verizon Wireless
01.2015 - 12.2016
Associates Degree - Business Admin
Indian River State College (IRSC)
Associate of Science - Business Administration
UCF Coding Bootcamp