Roshounda Stamps
Columbia,SC
Summary
Driven customer care coordinator with 8 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
8
8
years of professional experience
Work History
Customer Care Coordinator
LCI
Fort Jackson, SC
06.2016 - Current
- Conducted regular follow-up calls with customers to ensure satisfaction.
- Managed multiple tasks simultaneously in a fast-paced environment.
- Maintained an updated database of customer information including contact details, preferences, and purchase history.
- Provided training to new hires on the company's policies regarding customer care services.
- Identified areas where improvements could be made in terms of customer experience.
- Processed orders and returns accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NHSkills
- Account Updates
- Reporting and analysis
- Schedule Management
- Training and mentoring
- Sales Support
- Strong Organization
- Customer Service
- Issue and Complaint Resolution
- Decision-Making
- Product and service knowledge
Accomplishments
- Member of the National Society of Leadership and Success Honor society
- In my time at LCI, I have received promotions based on my job proformance.
- Honor student with a current GPA of 3.9
- Recognices on the president's list at Southern New Hampshire University
Timeline
Customer Care Coordinator
LCI
06.2016 - Current
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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