Rosi Curiel
Duarte,CA
Summary
Dynamic and collaborative leader skilled in fostering an engaged and empowering work culture. Demonstrated ability to build and maintain relationships with diverse stakeholders in fast-paced environments. Expertise in team leadership, planning, and organizational skills. Adept at equipping employees to handle daily functions independently, while meeting customer needs.
Overview
5
5
years of professional experience
Work History
Operations Manager of Patient Care
Infusion For Health
Brea, CA
08.2022 - Current
- Developed and implemented patient access policies and procedures.
- Conducted staff training to ensure compliance with established protocols.
- Monitored employee performance and provided feedback for improvement.
- Managed customer service issues related to patient access and scheduling problems.
- Resolved issues regarding insurance verification, preauthorization requirements.
- Coordinated with other departments to ensure proper communication between providers and patients throughout their care journey.
- Collaborated with stakeholders in developing strategies designed to improve patient satisfaction scores related to access services.
- Advised senior leadership on best practices for optimizing revenue cycle management processes.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed and implemented the financial counselor role, improving patient financial services, and enhancing overall client satisfaction.
- Researched and resolved billing discrepancies with insurance companies, ensuring accurate and timely reimbursements.
- Managed operations staff by providing guidance, training, and support in order to meet company objectives.
Supervisor of Patient Care Operations
Infusion For Health
02.2022 - 08.2022
- Supervised the intake process, including gathering and verifying patient information, and coordinating with other departments.
- Provided oversight of staff to ensure efficient workflow within the department.
- Managed various administrative duties such as maintaining records, completing reports, and responding to inquiries.
- Developed training materials for new staff members on proper intake procedures.
- Collaborated with other departments to develop strategies for improving overall efficiency of the intake process.
- Assisted with resolving customer complaints and conflicts related to the intake process.
- Developed and implemented new systems for tracking patient information more accurately.
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Assessed current scheduling practices and identified areas for improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Managed the verification of patient insurance coverage, including eligibility, benefits, and authorizations for medical services.
- Oversaw daily workflow of utilization review cases and monitored completion of timely reviews.
Lead Patient Care Coordinator
Infusion For Health
05.2021 - 02.2022
- Provided assistance with patient registration process, including insurance verification and data entry into EMR systems.
- Conducted utilization reviews for members to ensure services are medically necessary, appropriate and cost effective.
- Analyzed medical records to assess whether requested services met criteria based on evidence-based guidelines.
- Received and processed patient scheduling requests in a timely manner.
- Created and maintained accurate patient appointment records.
- Collaborated with physicians and other healthcare staff to ensure patients were scheduled for the appropriate services.
- Conducted customer outreach activities to build relationships with clients.
Supervisor of Specialty Concierge
Premier Pharmacy Services
Baldwin Park, CA
06.2019 - 05.2021
- Managed existing client relationships and provided customer service support.
- Provided sales training, coaching, and guidance to team members on account management.
- Responded promptly to customer inquiries regarding healthcare services.
- Collaborated with other departments such as marketing, operations, finance, legal. to ensure successful execution of projects.
- Developed and maintained effective relationships with internal and external stakeholders.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Acted as a point of contact for customers, partners, and other third parties to support the patient journey.
- Conducted customer outreach activities to build relationships with clients.
- Maintained client accounts and updated CRM system with relevant information.
Concierge Chronic Care
Premier Pharmacy Services
Baldwin Park
06.2019 - 05.2021
- Tailored services to meet individual client requirements, enhancing overall customer satisfaction.
- Created and maintained strong relationships with customers, fostering loyalty and trust.
- Received and responded to customer inquiries via phone and email, providing detailed and accurate information.
- Entertained representatives of larger accounts in the absence of the National Sales Manager, ensuring continuous support.
- Assisted outside sales teams with customer requests, updates, and correspondence to ensure a seamless experience.
- Maintained communication with other departments to facilitate order completion and resolve issues.
- Conducted cold calls to prospective clients to establish new business opportunities.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ12.2025
Skills
- Strategic Thinking
- Project Planning
- Customer Relations
- Performance monitoring
- Change Management
- Forecasting
- Flexible and Adaptable
- Organizational Performance
- Quality Assurance
- Training and Development
- Customer Service
- Workflow Optimization
Languages
Spanish
Native/ Bilingual
Accomplishments
- Leader of The Quarter, 2022
Timeline
Operations Manager of Patient Care
Infusion For Health
08.2022 - Current
Supervisor of Patient Care Operations
Infusion For Health
02.2022 - 08.2022
Lead Patient Care Coordinator
Infusion For Health
05.2021 - 02.2022
Supervisor of Specialty Concierge
Premier Pharmacy Services
06.2019 - 05.2021
Concierge Chronic Care
Premier Pharmacy Services
06.2019 - 05.2021
Bachelor of Science - Healthcare Administration
Grand Canyon University
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