Ashley Kubik-Pries
Waterloo,IA
Summary
Adept at enhancing patient care and streamlining administrative processes, my tenure at VGM Group highlighted my ability to improve patient satisfaction and operational efficiency. Leveraging critical thinking and exceptional organizational skills, I consistently exceeded performance targets, ensuring compliance and quality assurance in patient coordination. My background also encompasses a strong track record in fraud detection and sales account management, underscoring my versatile skill set.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
VGM Group
Waterloo, IA
10.2018 - Current
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
CNA
Pinnacle Health Family Care
Waterloo, IA
09.2017 - 10.2018
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Sales Accountant
Dan Deery Toyota
10.2016 - 05.2017
- Identified opportunities for upselling products or services based on thorough understanding of each client''s unique needs and goals.
- Streamlined invoicing processes to reduce errors and improve efficiency, leading to faster payments from clients.
- Optimized inventory management systems by implementing efficient tracking methodologies, reducing waste and improving cost control measures.
- Handled day-to-day accounting processes to drive financial accuracy.
Fraud Analyst
CBE
Waterloo, IA
02.2015 - 06.2016
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
Education
East High School
Waterloo, IA2014
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Patient care coordination
- Patient care
- Scheduling
- Goal setting
- Patient records management
- Patient documentation
- Patient safety
- Documentation
- Policy compliance
- New hire training
- Claims processing
- Quality assurance
- Patient outreach and Follow-up
- Multitasking
- Medical record requests
- Payment arrangements & negotiation
- Patient satisfaction
- Insurance verifying
- Multi-line telephone systems
- Schedule coordination
- Outbound calling
- Performance improvement
- Influencing others
- Coaching and mentoring
- Strategic thinking
Accomplishments
I recently completed and pro longing a program for leadership guidance in my company. To ensure I have the knowledge to move up in my career
I have accomplished goals, dead lines and being a senior PCC.
I’ve managed and earned point of contact for clients, including insurance companies
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Developed improved tracking and assessment system to increase patient care standards.
- Increased quality of care by developing new tracking and assessment methods.
Timeline
Patient Care Coordinator
VGM Group
10.2018 - Current
CNA
Pinnacle Health Family Care
09.2017 - 10.2018
Sales Accountant
Dan Deery Toyota
10.2016 - 05.2017
Fraud Analyst
CBE
02.2015 - 06.2016
East High School