ROSIE E LAM
Revenue Mangement Analyst
Bellflower,CA
Summary
To obtain a medical position where I can pursue skills and knowledge to further my career.
27 years of experience front and back office. Knowledge of insurance precertification HMO, PPO, etc. Excellent communication with patients. Knowledge of medical terminology.
Personable and analytical, with strong foundation in financial principles and keen eye for detail. Well-versed in financial modeling and data analysis, and skilled in Excel and financial reporting. Committed to utilizing these skills to drive insightful financial decisions and support business growth.
Offering solid foundation in financial principles and drive to excel in financial environment. Brings ability to quickly learn and apply financial modeling and data analysis techniques. Ready to use and develop skills in Excel and financial reporting in Revenue Management role.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Financial Analyst
Cedar Sinai Medical Center
05.2003 - Current
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
- Adjusted financial management system to be accurate and productive.
- Prepared accurate and timely financial statements for both internal review and external audits, maintaining a strong reputation for fiscal responsibility.
Medical Assistant/Receptionist
Dr. Lawrence Bruksch
01.2001 - 04.2003
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Improved patient outcomes by assisting with medical procedures and follow-up care.
- Trained new staff in phlebotomy techniques to maintain high standards.
- Prepared specimen transport containers to ensure timely delivery to labs.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionists
New York Pulmonary, N.Y.
06.2000 - 11.2001
- Worked for six doctors answering telephone inquiries and responses
- Secondary insurance and patients payments
- All administrative responsibilities associated with referrals
- Patient medication refills
- Scheduling and Data Entry
- Medical File/Records
Medical Assistant
Dr. Bruce McLucas, Los Angeles, CA.
09.1998 - 03.1999
- Worked for a busy OB/GYN handling patient intake and discharge
- Patient preparation
- Assist in minor surgery
- Administered medication intramuscularly, subcutaneous and intradermal injections
- Venipuncture or skin puncture for blood withdrawal
- Patient medication refills
- Responsible for all pharmaceutical inventory, Venous Studies, EKG’s, NST’s, Holter monitoring equipment
- Hemocults and laboratories urine testing
Medical Assistant
Southern California Medical Gastroenterologist Group
08.1997 - 09.1998
- Patient preparation for six doctors
- Assisted in Sigmoidoscopy, Bipolar coagulation, and administered medication by intramuscularly, subcutaneous and intradermal injections
- Venipuncture or skin puncture for blood withdrawal
- Patient intake and discharge
- Patient medication refills
- Pharmaceutical inventory
Medical Assistant/Biller
Arthritis Treatment Center, Los Angeles, CA.
06.1995 - 08.1997
- Physical Therapy administration (personal injury and worker’s compensation patients)
- Maintenance of all testing machines
- Secondary insurance and patient payments
- Ordering and accountability of medical and medication inventory
- All administrative responsibilities associated with referrals
- Telephone inquiries and responses
- Venipuncture or skin puncture for blood withdrawal
- Patient intake and discharge
- Patient medication refills
Education
Certified Medical Assistant -
United Education Institute
Huntington Park, CA06.1995
Skills
- Bilingual-Spanish WordPerfect Office Management (Scheduling and Data Entry) General Education Requirements: Los Angeles Trade Tech
- Microsoft Excel
- Financial management
- Advanced computer skills
- Analytical research
- Data inputting
- Due diligence
- Auditing
- Research
Certification
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CA Driver's License
- First Aid Certification
- Certified Medical Assistant (CMA)
Dean's List & Honors
Certified Medical Assistant (Dean's List , Honors and Certifications) United Education Institute, Huntington Park, CA. 11/94-6/95
Languages
Spanish
Native or Bilingual
Timeline
Financial Analyst
Cedar Sinai Medical Center
05.2003 - Current
Medical Assistant/Receptionist
Dr. Lawrence Bruksch
01.2001 - 04.2003
Receptionists
New York Pulmonary, N.Y.
06.2000 - 11.2001
Medical Assistant
Dr. Bruce McLucas, Los Angeles, CA.
09.1998 - 03.1999
Medical Assistant
Southern California Medical Gastroenterologist Group
08.1997 - 09.1998
Medical Assistant/Biller
Arthritis Treatment Center, Los Angeles, CA.
06.1995 - 08.1997
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Billing and Coding Specialist (CBCS) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- CA Driver's License
- First Aid Certification
- Certified Medical Assistant (CMA)
Certified Medical Assistant -
United Education Institute
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