Rosie Harutyunian
Sherman Oaks,CA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at a prestige bank. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Skilled in handling diverse customer inquiries, resolving issues promptly, and exceeding service expectations. Adept at utilizing various communication channels and systems to provide personalized assistance and enhance overall customer satisfaction. Strong problem-solving abilities coupled with a collaborative mindset, committed to driving continuous improvement in service delivery. Passionate about delivering memorable experiences and ensuring customer loyalty through attentive care and proactive solutions.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
03.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers of up to $50,000 accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Desert Decorator /Customer Service Representative
Eclair-a-Licious
08.2020 - 02.2021
- Consistently received positive feedback from clients regarding attention to detail, creativity, professionalism.
- Collaborated with clients to develop personalized design concepts, resulting in uniquely tailored spaces.
- Organized workflow efficiently to meet tight deadlines, enabling timely project completion.
- Created and enforced an extremely efficient filing method for current and past orders.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
- Utilized advanced design software tools to create detailed visualizations of proposed designs for client approval.
Education
Bachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CA06.2024
High School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.2020
Skills
- Professionalism and Courtesy
- Cash handling and Management
- Customer Needs Assessment and Complaint Resolution
- Customer Relationship Building/Management
- Problem-solving abilities
- Data Entry and Computer Proficiency
Languages
Armenian
Full Professional
Spanish
Professional Working
Timeline
Bank Teller
Wells Fargo Bank
03.2021 - Current
Desert Decorator /Customer Service Representative
Eclair-a-Licious
08.2020 - 02.2021
Bachelor of Arts - Sociology
University of California - Los Angeles
High School Diploma -
Ulysses S. Grant Senior High School
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