Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosie Hathaway

Essexville

Summary

Highly motivated and detail-orientated pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Euclid Pharmacy
08.2024 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Medication Passer / Care Staff

Sheffield Bay Assisted Living and Memory Care
03.2024 - 09.2024
  • Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients’ health status to case manager.
  • Assisted patients with self-administered medications.

Pharmacy Tech / Customer Sales Associate

Walgreens
04.2019 - 04.2024
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Serve 200+ patients daily by taking prescriptions, answering questions, billing insurance, and handling payments.
  • Respect customers’ privacy by maintaining strict confidentiality and upholding all local and HIPAA laws.
  • Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
  • Managed phone calls across 5 lines, taking prescriptions, refilling patients’ medications, and resolving customer concerns.
  • Carefully measure prescriptions, prepare and print labels, and fill 50-200 prescriptions daily.
  • Operated POS system to process payments and provide receipts.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Some College -

West Shore Community College
01.2021

High School Diploma - undefined

Mason County Central High School
01.2019

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Point of sale systems proficiency
  • FDA and HIPAA compliance

Certification

  • CPhT - Certified Pharmacy Technician (April 2024- present)
  • Red Cross CPR certification (January 2023- Present)
  • APhA Pharmacy-Based Immunization Certificate (October 2023 - Present)


Timeline

Certified Pharmacy Technician

Euclid Pharmacy
08.2024 - Current

Medication Passer / Care Staff

Sheffield Bay Assisted Living and Memory Care
03.2024 - 09.2024

Pharmacy Tech / Customer Sales Associate

Walgreens
04.2019 - 04.2024

High School Diploma - undefined

Mason County Central High School

Some College -

West Shore Community College

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