Rosie Huffman
Summary
Attentive Customer Service Representative with over 18 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Areas of expertise include sales, customer relations and inventory management.
Overview
15
15
years of professional experience
Work History
City Carrier Assistant
U.S. Postal Service
10.2023 - Current
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
Sales Associate and Department Head
Ace Hardware
11.2022 - 10.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Customer Service, Retention Specialist, Auto Damage Adjuster
GEICO
05.2013 - 11.2022
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
Customer Service, Supervisor
Afni
11.2008 - 05.2013
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
Core Business Classes -
Pima Community College
Tucson, AZAerospace Engineering Studies -
Embry-Riddle Aeronautical University
Prescott, AZSkills
- POS System Operation
- Product Merchandising
- Customer Service
- Visual Merchandising
- Teamwork Abilities
- Problem Solving
- Cash Handling
- Conflict Resolution
References
References available upon request.
Timeline
City Carrier Assistant
U.S. Postal Service
10.2023 - Current
Sales Associate and Department Head
Ace Hardware
11.2022 - 10.2023
Customer Service, Retention Specialist, Auto Damage Adjuster
GEICO
05.2013 - 11.2022
Customer Service, Supervisor
Afni
11.2008 - 05.2013
Core Business Classes -
Pima Community College
Aerospace Engineering Studies -
Embry-Riddle Aeronautical University
Similar Profiles
MORGAN PINKNEYMORGAN PINKNEY
Rual Carrier at U.S. Postal ServiceRual Carrier at U.S. Postal Service
Marcos DiazMarcos Diaz
Postal Worker at U.S. Postal ServicePostal Worker at U.S. Postal Service
Natasha CurryNatasha Curry
Personnel Processing Associate at U.S. Postal ServicePersonnel Processing Associate at U.S. Postal Service
Jackie RoscoeJackie Roscoe
Part Time Flexible Clerk at U.S. Postal ServicePart Time Flexible Clerk at U.S. Postal Service
Jerrod "Bobby" BrownJerrod "Bobby" Brown
City Carrier Assistant / Collections Carrier at United States Postal Service, USPSCity Carrier Assistant / Collections Carrier at United States Postal Service, USPS