Charm Gray
Fernandina Beach
Summary
Enthusiastic and detail-oriented retail associate with extensive experience in customer service and store operations. Empathetic and dedicated individual with personal experience in recovery, passionate about supporting others on their healing journeys. Skilled in active listening, fostering hope through understanding and shared experiences, and exceeding customer expectations. Reliable team player committed to contributing to a positive work environment and helping others achieve stability and growth.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Bealls
Fernandina
04.2025 - Current
- Assisted customers with purchases and inquiries to ensure a positive shopping experience.
- Maintained store cleanliness, arranged merchandise, and organized displays.
- Processed sales transactions and managed inventory.
Retail Sales Associate
Omni Hotel Amelia
Fernandina
04.2023 - 03.2025
- Supported hotel retail operations, provided excellent customer service, and assisted in merchandising.
Retail Store Associate
The Omni Homestead
Hot Springs
06.2015 - 04.2023
- Stocked merchandise, arranged signage, and maintained store cleanliness.
- Assisted customers, recorded sales, completed daily reports, and managed inventory.
Housekeeping
Country Inns and Suites
Beckley
06.2010 - 04.2015
- Performed housekeeping duties across all rooms, ensuring cleanliness and attention to detail.
- Maintained room service schedules and followed strict cleaning protocols.
- Contributed to the hotel’s brand image and guest satisfaction.
Education
High School Diploma -
Ocho Rios Secondary
Ocho Rios, Jamaica01.1983
Skills
- Customer service and support
- Merchandising expertise
- Cash handling
- Computer proficiency
- Inventory management
- Team collaboration
Timeline
Retail Sales Associate
Bealls
04.2025 - Current
Retail Sales Associate
Omni Hotel Amelia
04.2023 - 03.2025
Retail Store Associate
The Omni Homestead
06.2015 - 04.2023
Housekeeping
Country Inns and Suites
06.2010 - 04.2015
High School Diploma -
Ocho Rios Secondary